Customer Support Coordinator
Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. The Customer Support Coordinator role focuses on providing exceptional customer service by acting as a liaison between customers and various stakeholders, ensuring efficient communication and problem resolution.
Responsibilities
- Act as the liaison between customers, utility companies, energy suppliers, and internal teams
- Provide an unparalleled customer experience through quick, efficient, and clear communication
- Enhance department systems and processes to support scalability and efficiency
- Collaborate with internal teams (Sales, Customer Success, and Operations) to resolve customer challenges
- Coordinate directly with utilities and suppliers to address and resolve issues
- Provide timely status updates to customers and ensure their questions are answered
- Identify proactive solutions to common customer challenges
- Participating on Kick-Off Calls to onboard new customers, align on goals, set expectations, and initiate engagement with our services
Skills
- Strong organizational skills with a proactive, action-oriented mindset
- Excellent communication, interpersonal, and time-management abilities
- Ability to multitask and thrive in a fast-paced, continuously evolving environment
- Eagerness to learn and grow within the company
- Experience in customer support, customer success, project management, or operations
Benefits
- PTO
- Health - We cover 50% of your monthly premium cost
- Dental - We cover 50% of your monthly premium cost
- Vision - We cover 50% of your monthly premium cost
- Basic Term Life & AD&D insurance policy- We cover 100%
- 401(K)
- Employer match 20% of total contribution on up to 5% of salary
- Work from home on Fridays
- 20 work from home days per year (in addition to WFH Fridays)
- Wednesday catered lunches
- Gym membership at on-site gym facilities
- Frequent company events
Company Overview