[Remote] Bilingual New Business Case Coordinator
Note: The job is a remote job and is open to candidates in USA. RBC Life Insurance Company is seeking a Bilingual New Business Case Coordinator to manage cases for life and/or living benefit new business applications. The role involves acting as the primary contact for external Account Administrators, providing proactive updates, and ensuring all underwriting requirements are met.
Responsibilities
- Act as the primary contact for external Account Administrators throughout the New Business and underwriting process. The Case Coordinator is responsible for setting and managing client expectations
- Provide pro-active communications to the appropriate MGA Administrator or account contact detailing the status of all requirement activity
- Provide feedback and recommendations identifying trends/gaps and training opportunities, as it relates to the processing of the Life and Living Benefit new business application process
- Identify and resolve any case specific delays to ensure all necessary processing occurs within specified service level agreements
- Maintain up to date new business Underwriting Pro notes summarizing actions taken, inquiries received including emails and phone calls received and sent
Skills
- Must be fluently bilingual in both English and French, written and spoken
- Proven ability to proactively manage a high volume caseload while managing changing priorities
- Provide quality and effective communication to all clients
- Responsiveness to inquiries with sense of urgency
- Internal and external communication are accurate, clear and concise
- Develop and maintain collaborative relationships with multiple internal and external partners
- High degree of professionalism coupled with the ability to handle pressure is a necessity
- Insurance industry knowledge or experience
- LOMA, ACS
- College graduate
- New Business or relative experience
Benefits
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options
- Sophisticated RBCI software tools to boost your productivity
Company Overview