[Remote] Client Services Specialist
Note: The job is a remote job and is open to candidates in USA. Lexitas is a rapidly growing national provider of legal and corporate support services, and they are seeking a Client Services Specialist. In this role, you will be the first line of communication with legal clients, ensuring high-touch support and managing client integrations.
Responsibilities
- Serve as the primary email contact for new and existing clients, ensuring timely, accurate responses
- Onboard new clients and users into Lexitas systems and introduce them to our online client portal
- Manage data entry tasks, including job orders, new attorney/firm profiles, locations, and client preferences
- Coordinate and schedule deposition services across departments
- Monitor job queues and backlogs, update case statuses, and send daily job entries
- Collaborate with sales and operations to support lead generation, resolve client concerns, and ensure job execution
- Generate and distribute client job reports and confirm billing accuracy
- Support the call queue when needed and assist with after-hours availability on a rotating basis
- Maintain confidentiality and compliance with HIPAA regulations for handling legal and medical records
Skills
- High school diploma or equivalent required
- 1+ year experience in litigation services, legal support, or a customer service role
- Exceptional attention to detail and a strong sense of accountability
- Ability to manage multiple priorities in a fast-paced environment
- Strong data entry and typing proficiency with a focus on accuracy
- Outstanding verbal and written communication skills
- A positive, client-first attitude with excellent customer service instincts
- Team-oriented mindset with the flexibility to adapt to shifting priorities
- Proficiency in Microsoft Outlook, Word, Adobe Acrobat, and standard office tools
- Reliable attendance and strong work ethic
- Flexibility to work occasional overtime or on-call shifts as needed
- Understanding of HIPAA compliance is preferred but can be trained
- Knowledge of legal terminology or deposition notices is a plus
Benefits
- Fully equipped home office setup
- Company-issued laptop
Company Overview