Customer Service Call Center Representative
Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway family, one of the largest automotive retailers in North America. The DFC Customer Service Representative I will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan processing systems.
Responsibilities
- Handle inbound from customers in a Call Center environment while delivering quality service
- Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities
- Prepare documents as needed to fulfill customer requests
- Educate and counsel customers on account terms
- Maintain and ensure accurate, up-to-date customer account information
- Forward delinquent accounts to the appropriate Collections Team for account management
- Other duties as assigned
Skills
- Previous telephone customer service experience
- Ability to perform accurate data input into a variety of software
- Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone
- Strong attention to detail
- Sense of urgency
- Excellent communication
- PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
Benefits
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Company Overview