[Remote] Partner Support Specialist - 1161
Note: The job is a remote job and is open to candidates in USA. Fetch is a venture-backed company redefining multifamily living through innovative services. They are hiring for a Partner Support Specialist to assist 1099 Service Partners with onboarding, account management, and real-time support while ensuring a positive experience for service partners.
Responsibilities
- Assist 1099 service partners with onboarding and account management
- Monitor service dashboards and proactively reach out for real-time support
- Respond to delivery partner inquiries on Gladly via phone, e-mail, and text
- Cross-reference internal data to make decisions on 1099 account status
- Relay operational issues with local warehouse teams and operations managers
- Troubleshoot technical problems and deliver clear outcomes and solutions
- Prioritize tasks in a fast-paced and high pressure environment
- Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole
- Communicate with a professional and friendly tone
Skills
- Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the service partner
- Strong critical thinking skills to resolve potentially difficult situations
- Strong analytical, listening, writing, and oral skills in English
- Ability to learn web-based user support applications quickly
- Dependable and punctual with time management skills
- Flexible schedule, willing to work weekends
- High level of comfort and familiarity with smartphone applications (iOS and Android)
- Undergraduate or equivalent degree preferred
- Spanish/Bilingual is a plus
Benefits
- Health Benefits That Matter – Medical, Dental, and Vision coverage to keep you feeling your best
- Financial Support – 401(k) options plus AD&D, Short-Term, and Long-Term Disability coverage
- Paid Time Off (PTO) – Earn time off as you work, giving you paid time to rest, recharge, and take care of what matters most
Company Overview