Customer Success Manager
Clientbook is a high-growth SaaS company focused on enhancing customer experiences in retail. They are seeking a Customer Success Manager to support nearly 1,000 retail locations by leading training, assisting with customer issues, and collaborating across teams to ensure customer satisfaction.
Responsibilities
- Lead training and onboarding calls to help customers get up and running successfully
- Jump in to assist with support tickets and customer issues as needed
- Partner with Product to surface customer feedback, bugs, and feature requests
- Collaborate with Marketing to contribute to training materials, content, and customer communications
- Proactively engage with customers to help them adopt features and drive value
- Identify opportunities for upsells and expansion, and support growth conversations
- Act as a bridge across teams, ensuring a seamless customer experience
Skills
- Hungry and motivated to grow professionally
- Adaptable and comfortable wearing multiple hats
- Strong communication skills, both written and verbal
- Naturally curious and eager to learn
- Comfortable working in a fast-paced, ever-changing environment
- Strong sense of ownership and accountability
- Experience in sales, retail, or SaaS is helpful, but not required
Benefits
- Additional earnings through a commission structure tied to upsells and account growth
- Hybrid Schedule
- In-office: Monday, Tuesday, Friday
- Work from home optional: Wednesday, Thursday
- High-growth SaaS company with real momentum
- Opportunity to learn across Customer Success, Product, Support, and Marketing
- Clear path for career growth and development
- Collaborative, energetic team environment
- Modern office with great perks and culture
Company Overview