[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Corteva Agriscience is focused on building the future of agriculture through innovation and technology. They are seeking a Customer Service Representative to oversee order entry and fulfillment, ensuring accurate and timely delivery of products while collaborating with internal teams and customers.
Responsibilities
- Serve as the primary point of contact between customers, sales, and cross‑functional partners
- Manage complex customer orders across multiple sourcing locations, transportation modes, and products
- Act quickly to resolve issues, remove roadblocks, and keep orders moving
- Process routine and complex customer orders using systems such as SAP, Elemica, SeedWare, and related tools
- Own service resolution end‑to‑end, leading corrective actions when issues arise
- Train and support retail partners on SeedWare order and account management
- Championing the customer experience while balancing business priorities
- Collaborate closely with CSR peers and Sales teams to deliver seamless service
Skills
- High school diploma or equivalent required
- Experience in customer service, supply chain, planning, invoicing, or related functions
- Strong communication and relationship‑building skills
- Comfort with technology, including Microsoft Office, and ability to learn new systems
- Ability to manage competing priorities with a sense of urgency
- Confidence in addressing customer issues and driving solutions
- Flexibility to work additional hours during peak seasonal demand
- Associate degree preferred
Benefits
- Numerous development opportunities offered to build your skills
- Health benefits for you and your family on your first day of employment
- Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays
- Excellent parental leave which includes a minimum of 16 weeks for mother and father
- Future planning with our competitive retirement savings plan and tuition reimbursement program
Company Overview