Experienced German Customer Service Representative – Healthcare Industry Expert
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences in the healthcare industry. As a German Customer Service Representative, you'll play a vital role in driving our success by providing top-notch support to our clients and their customers. If you're passionate about delivering world-class service, have a knack for building strong relationships, and are fluent in German, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions in the healthcare industry. Our team of experts is dedicated to helping our clients achieve their goals by delivering exceptional customer experiences. We're proud to be a part of a dynamic and fast-paced industry that's constantly evolving. As a German Customer Service Representative, you'll be part of a talented team that's passionate about making a difference in people's lives.
Key Responsibilities
As a German Customer Service Representative, you'll be responsible for:
- Answering inbound and outbound calls from existing and new customers, ensuring a top-quality service experience
- Proactively dealing with all queries related to our business, providing expert product knowledge and solutions
- Taking orders and bookings via external and internal calls, managing email queries with precision and attention to detail
- Building strong relationships with customers, demonstrating a professional approach and a 'can-do' attitude
- Facilitating calls from B2B and B2C customers, ensuring seamless communication and resolution
- Staying up-to-date with product ranges, providing extensive knowledge and expertise to customers
Personal Specification
To succeed in this role, you'll need:
- Previous experience in a similar role (preferred but not essential)
- Customer service experience (preferred but not essential)
- Self-motivation, with a 'can-do' attitude and a passion for delivering exceptional service
- Attention to detail, with high-level communication skills and a strong command of the German language
- Computer literacy, with proficiency in using various software applications
- A passion for delivering the highest quality service to our clients' customers
Shift Options
We offer three flexible shift options to suit your lifestyle:
- Shift 1: £25,000 per year, with a 5-week rotational shift schedule
+ Week 1: Monday to Friday, 07:00 - 15:15 + Week 2: Monday, Tuesday, Wednesday, Thursday, and Saturday, 07:30 - 15:45 + Week 3: Monday to Friday, 11:00 - 19:15 + Week 4: Monday, Tuesday, Wednesday, Thursday, and Saturday, 08:00 - 16:15 + Week 5: Monday to Friday, 11:45 - 20:00
- Shift 2: £25,075 per year, with a 5-week rotational shift schedule
+ Week 1: Monday to Friday, 07:00 - 15:15 + Week 2: Monday, Tuesday, Wednesday, Thursday, and Saturday, 07:30 - 15:45 + Week 3: Monday to Friday, 11:00 - 19:15 + Week 4: Monday, Tuesday, Wednesday, Thursday, and Saturday, 08:00 - 16:15 + Week 5: Monday to Friday, 11:45 - 20:00
- Shift 3: £27,350, with a Monday to Friday, 11:45 - 20:00, and Saturday, 08:00 - 16:15 schedule
Additional Benefits
As a valued member of our team, you'll enjoy:
- Contributory pension scheme of up to 6%
- Opportunity to buy and sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
Why Join arenaflex?
At arenaflex, we're committed to creating a positive and inclusive work environment that supports your growth and development. As a German Customer Service Representative, you'll have the opportunity to:
- Work with a talented team of experts in the healthcare industry
- Develop your skills and expertise in customer service and sales
- Enjoy a competitive salary and benefits package
- Take advantage of flexible shift options to suit your lifestyle
- Contribute to a dynamic and fast-paced industry that's constantly evolving
Are You the One We're Looking For?
If you believe you have what it takes to deliver exceptional customer experiences in the healthcare industry, submit your application without delay. We're keen to hear from talented candidates like you. Apply for this job