Experienced Work-From-Home Customer Service Representative – Dynamic Retail Team

Join our dynamic team at arenaflex as a Work-From-Home Customer Service Representative! We are urgently hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.

About arenaflex

arenaflex is a leading retail company that comprises six leading retail brands – arenaflex, arenaflex, arenaflex, arenaflex, arenaflex, and arenaflex – all dedicated to providing a more human way to shop. arenaflex is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming, and social platforms.

The Opportunity

As a Work-From-Home Customer Service Representative, you will be part of the arenaflex team that answers inbound customer calls. Working from the comfort of your own home, you will problem-solve to assist our customers with their orders and accounts. arenaflex is comprised of arenaflex, arenaflex, and arenaflex.

Who We Are

arenaflex Services offers expertise and corporate support across the four arenaflex Brands. These shared services include IT, digital commerce, customer care, and distribution. The arenaflex brands deliver inspirations that help customers enjoy, enhance, and celebrate life. arenaflex comprises four interactive, aspirational home and apparel lifestyle brands: arenaflex, arenaflex, arenaflex, and arenaflex. arenaflex operates a separate ecommerce site for each brand, distributes 163 million catalogs annually, and has 22 retail and outlet stores.

Key Responsibilities:

* Handle a high volume of inbound customer inquiries in a busy and dynamic environment

• Offer additional products on each customer interaction to enhance their shopping experience
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data
• Opportunity for advancement and upward mobility across the entire arenaflex Group family of brands
• Report to an assigned Customer Service Supervisor

What You Bring:

* Problem-solving and de-escalation skills to handle unique situations while sustaining a high-paced call volume

• Ability to learn and work in a virtual environment with a set schedule and structured day
• Excellent communication skills to interact with a variety of customer styles, peers, and leaders
• Ability to navigate multiple systems and screens while assisting customers
• Ability to sit for long periods of time
• Follow arenaflex computer system requirements
• Troubleshoot own technical problems (in partnership with IT when needed)
• Available to work weekends, holidays, and additional hours

Compensation:

* Starting rate is $15.00/hour

• $1.00/hour additional for any hours worked 6pm-6am
• $1.00 for every hour worked 12:00am Saturday -11:59pm on Sunday

Your Training Schedule:

* 8 Weeks: Monday – Friday

• 8:00 am – 2:00 pm ET or 3:00 pm – 8:00 pm ET

Your Work Schedule:

* Work a set part-time schedule: 20 hours per week

• Work schedules are not Monday – Friday
• 5 Day work schedules, working 4 hour set shifts
• Set schedule will include one weekend day and one weekday off

System Requirements:

* Our Work-From-Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items: + Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old + Headset compatible with arenaflex specifications (arenaflex reimburses $75 for headset.) + High-speed internet connection. Satellite, broadband, wireless, or dial-up services are not an option (no 5G or Wi-Fi) + Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported + Webcam and able to appear on camera for meetings and trainings

The Application Process:

Our application process is candidate-led. Each notification for the next step will be sent to the email address you provide.

• Complete Application
• Complete skills assessment on mobile device or computer
• Self-schedule interview
• Complete interview

Remote Work Location:

Remote work is not permitted in NYC at this time.

What We Offer:

* Competitive compensation package

• Comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and much more
• Flexible working options
• Friendly teams, ambitious projects, and fast-moving careers
• A comprehensive benefits package that includes health, dental, and vision insurance, as well as a 401(k) plan
• Opportunities for professional growth and development
• A dynamic and supportive work environment

Diversity, Equity, and Inclusion:

arenaflex is committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, arenaflex is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [insert email address].

How to Apply:

Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up-to-date communications from our Talent Acquisition team.

We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply for this job