Associate Customer Success Manager, Growth - Audit
Thomson Reuters is a global provider of trusted journalism and news, serving professionals across various sectors including legal, tax, and accounting. They are seeking an Associate Customer Success Manager to manage post-sale relationships for smaller accounts, drive product adoption, monitor customer health, and collaborate with internal teams to ensure customer satisfaction.
Responsibilities
- Own post-sale relationships for a portfolio of smaller accounts
- Drive product adoption, usage, and satisfaction through proactive engagement
- Monitor customer health and usage trends to identify risks and opportunities
- Conduct regular check-ins and success reviews to ensure value realization
- Collaborate with internal teams to resolve issues and support renewals
- Maintain CRM and Customer Success tools for visibility and accountability
- Contribute to scalable processes and content that enhance the CS function
Skills
- Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience)
- 1–3 years in Customer Success, Account Management, or similar role within a SaaS company
- Proficiency in CRM and Customer Success platforms; eagerness to learn and grow
Benefits
- Flexibility & Work-Life Balance
- Career Development and Growth
- Industry Competitive Benefits
- Culture
- Social Impact
- Making a Real-World Impact
- Market competitive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Tuition Reimbursement
- Access to Employee Stock Purchase Plan
Company Overview
Company H1B Sponsorship