Event Staff - Fiddler'S Green Amphitheatre...

Recruitment Information: • Must apply by April 3rd, 2026 in order to be guaranteed consideration • We will be conducting phone screening interviews between April 4, 2024 – April 8, 2026. If you are selected to advance to a phone screen please expect a phone call to the number provided on you application/resume. This phone interview will last approximately 10 minutes. • Candidates who are selected to advance to the final round of interviews will be contacted directly by the applicable department to coordinate your virtual or in-person interview. Required Availability: • These positions are for Fiddler' Green April, 2026 – November 2026 • Dates include weekends and nights GUEST SERVICES STAFF Guest Services Staff will act as the primary provider of direct services to guests when they are inside the venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner. PRIMARY RESPONSIBILITIES • Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary • Operate the various coat/bike check areas within established guidelines and procedures at the venue • Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access) • Greet guests and resolve guest complaints, escalating concerns as necessary • Seat guests and assist ADA patrons • Enforce all policies and procedures of the venue. Complete all company and venue required trainings • Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency • Monitor venue during guest arrival and exit to comply with fire department safety regulations • Identifying and addressing unsafe or disorderly conduct through the use of de-escalation tactics or other best practice methods • Perform other duties and responsibilities as deemed appropriate by Management and Supervisors QUALIFICATIONS • A minimum education level of: High School Diploma or its equivalency • Ability to work in a loud and fast paced environment • Ability to de-escalate tense situations • Must be able to stand or walk for up to 7 hours • Strong intrapersonal skills with an outgoing, friendly personality • Strong listening and verbal communication skills • Must have a positive attitude and be team oriented • Availability to work various hours: nights, weekends, and holidays as required • Bilingual English/Spanish preferred PAY SCALE: $18.00 - $20.00 p/h BONUS • These positions are not eligible for a bonus under the current bonus plan requirements. BENEFITS • Event based positions are not eligible for benefits through AEG Presents. Employer does not offer work visa sponsorship for this position. AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law. Jobcode: Reference SBJ-nebz4m-172-71-31-143-42 in your application.