Forward Deployed Solution Architect

Inflection.io is a venture-backed B2B marketing automation company, enabling organizations to communicate with their customers and prospects from one platform. We're used by leading SaaS companies like Sauce Labs, Postman, BILL, Mural, and Vercel, many of which pay more than $100K/yr.

And... it's working! We have world-class stats: a 5-star rating on G2, over 100% NRR, and we constantly break sales records. We've raised $14M in total since 2021 with $7.6M of fresh funding in 2024, giving us many years of runway.

We are the leading AI Marketing platform - AI is at the forefront of how we build our product and how we go to market. This role sits at the center of that transformation. You won't just onboard customers; you'll be part of our Forward Deployed team — going deep with specific customers, understanding their Jobs to be Done, and building working AI-native solutions with them using Inflection's ContextGraph and MCP tools.

Key Responsibilities

• Serve as a forward deployed architect . You will go deep with target customers, identify their Jobs to be Done, and build working AI-native prototypes that solve real problems — not slide decks.

• Collaborate with customers and internal teams to understand key business objectives and define solution implementation requirements.

• Provide implementation recommendations and enablement across data warehouse, customer data platforms, CRM integrations, forms, web tracking, and product activity data.

• Plan and lead customers through implementation and onboarding with a focus on time-to-value and risk management.

• Use AI tools (Claude Code, agent workflows) to accelerate solution delivery and prototype customer solutions on the fly.

• Aggregate common issues and customer patterns to feed back into the product roadmap — identifying tool gaps, context gaps, and reusable capabilities and enhancements.

• Advocate for customers on issue resolution and feature prioritization.

• Contribute to managing churn risk, driving revenue retention, and expansion opportunities.

• Share wins, failures, and learnings with the team to compound everyone's AI fluency.

Qualifications

• 5+ years of relevant experience in solution consulting, customer success, technical support, and/or marketing operations

• Genuine curiosity about AI and a bias toward building — you don't wait to be told AI can help, you try it first

• Comfort working with AI tools like Claude Code, and willingness to build simple working prototypes with customers (English as code — no traditional engineering background required)

• Understanding of marketing functions including marketing operations, demand marketing, customer lifecycle marketing, and/or growth marketing

• Knowledge of email marketing including audience segmentation, personalization, calls to action, and deliverability

• Experience with marketing automation platforms such as Inflection.io, Marketo, HubSpot, Pardot, Iterable, and/or Customer.io

• Experience with CRM systems such as Salesforce and/or HubSpot

• Knowledge of customer data platforms and data warehouses such as Segment, Snowflake, Redshift, BigQuery, and/or Databricks

• Ability to work independently in a high-paced startup environment

• Strong verbal and written communication skills with both customers and internal stakeholders