Experienced Freelance Chat/Email Customer Support Agent – Online Dating Platforms

At arenaflex, we're revolutionizing the way people connect and interact with each other through our innovative online dating platforms. As a global technology company, we're passionate about building a digital reality where people can fulfill their needs for communication and attention from others and artificial life forms. We're now seeking an experienced Freelance Chat/Email Customer Support Agent to join our remote team and play a crucial role in ensuring our users have a positive and enjoyable experience on our platforms.

About arenaflex

arenaflex is a global technology company that builds apps at the intersection of dating, social, and entertainment. Our portfolio includes 70 social discovery platforms with a focus on AI, game mechanics, and video streaming. We actively support and invest in social discovery startups worldwide through our CVC fund. With over 500 million users in 150 countries, we're committed to shaping Social Life 3.0 – a new digital reality where people can find meaningful connections and overcome loneliness, isolation, and disconnection.

Our Mission

Our mission is to solve the problem of loneliness and disconnection in the digital age. We believe that technology can be a powerful tool for bringing people together and creating meaningful connections. Our team of over 1200 digital nomads works remotely from around the world, and we're passionate about creating a positive impact on people's lives.

Job Summary

As a Freelance Chat/Email Customer Support Agent, you will be the first point of contact for users who reach out with general inquiries, minor issues, or feedback. Your primary responsibility will be to provide prompt and courteous assistance via emails and chats. You will play a crucial role in ensuring our users have a positive and enjoyable experience on our online dating platforms.

Key Responsibilities

* Respond to user emails and chats in a timely and professional manner

• Address user inquiries, resolve issues, and provide helpful guidance
• Assist users with account-related concerns and general inquiries
• Maintain accurate records of user interactions and feedback for reporting purposes
• Collaborate with other departments to escalate and resolve complex issues
• Keep up-to-date with our products and services to provide accurate information to users
• Contribute to improving our knowledge base and customer support processes
• Strive for continuous improvement in customer satisfaction and support quality

Requirements

* Fluent in written and spoken English (Spanish, Portuguese, Japanese, Chinese would be beneficial)

• Strong written communication skills with an emphasis on clarity and empathy
• Excellent problem-solving abilities and a first contact resolution mindset
• Previous customer support or service experience is a must
• Basic knowledge of online dating platforms or related services is preferred
• Ability to work independently and as part of a team
• Detail-oriented and highly organized
• Comfortable working in a fast-paced and dynamic environment
• Availability to work flexible hours, including evenings and weekends if required

What We Offer

* Fully remote position and very flexible working hours

• 4 different shifts to choose from in European time zone – morning, day, evening, night
• Piece-Rate Compensation: We provide a fair and competitive piece-rate compensation system, rewarding you for the quantity of items you handle
• As an independent contractor, you have the flexibility to manage your own schedule and work as it suits you best
• A collaborative and inclusive work environment
• Training and development programs to enhance your skills
• The chance to make a positive impact on people's lives by helping them find meaningful connections

Why Join arenaflex?

At arenaflex, we're passionate about creating a positive impact on people's lives. We believe that our online dating platforms can help people find meaningful connections and overcome loneliness, isolation, and disconnection. As a Freelance Chat/Email Customer Support Agent, you will play a crucial role in ensuring our users have a positive and enjoyable experience on our platforms. We offer a collaborative and inclusive work environment, flexible working hours, and a competitive compensation package. If you're passionate about customer support and want to make a positive impact on people's lives, we encourage you to apply!

How to Apply

If you're interested in joining our team as a Freelance Chat/Email Customer Support Agent, please submit your application through our website. We encourage you to apply even if you feel you're not a perfect match – we're looking for great people to join our friendly team. Apply for this job