Junior IT Financial Operations Analyst

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in serving as the backbone of IT financial integrity by managing the end-to-end lifecycle of software-related credit card expenses and procurement requests. This role is responsible for ensuring that all IT spend is meticulously tracked, reconciled, and compliant with company global financial policies. and contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Execute the end-to-end monthly reconciliation process for IT-related credit card expenses, ensuring all receipts are collected and coded within strict deadlines.
• Perform detailed audits of IT spend to ensure policy compliance, proactively flagging discrepancies and resolving missing documentation or unauthorized charges.
• Identify smart automation opportunities using GenAI tools to streamline receipt collection, transaction categorization, and stakeholder communications.
• Action and monitor software procurement requests within Jira Service Management to ensure timely service delivery and workflow transparency.
• Maintain accurate financial records of credit card spend to support the IT Portfolio team with monthly financial reporting and budget alignment.
• Coordinate as the primary point of contact between IT stakeholders, credit card holders, and the Finance department to ensure seamless process alignment.

What you’ll bring

• Experience: 2–3 years of professional experience in an operational financial role, specifically focused on expense management or IT financial coordination.
• Technical Proficiency: Hands-on experience with enterprise-grade ERP or expense tools (e.g., Oracle, Workday Expenses, SAP Concur).
• Workflow Systems: Advanced proficiency in using Jira Service Management or similar ticketing systems to manage high-volume stakeholder requests.
• AI Literacy: Practical understanding of Generative AI tools (e.g., Gemini, ChatGPT) to assist in data organization and process automation.
• Attention to Detail: Exceptional meticulousness in auditing line items and ensuring 100% financial accuracy.
• Communication: Assertive and professional English communication skills, with the ability to drive compliance across all levels of the organization.
• Preferred: A basic understanding of IT terminology (SaaS, Cloud, Hardware) to ensure accurate expense categorization.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

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