Key Account Manager

DEPARTMENT:  Public Administration & ERP

REPORTS TO:  Director of Sales

JOB LOCATION:  Remote (U.S. based)

TRAVEL:  Up to 25%

ESSENTIAL DUTIES & RESPONSIBILITIES

• Building Relationships: Key Account Managers build and improve relationships with clients, key suppliers, and partners. They provide personalized advice, build rapport, and respond promptly to client inquiries.
• Client Engagement: The success of this role will measured by improved engagement between i3V and the client through KPIs such as:
• Increased involvement in i3V educations sessions,
• Upgrades or growth of current subscriptions,
• Mapping and expanding key contacts within the Customer organization,
• Development of client success plans, and
• Pipeline generation of new sales opportunities within customer base or through referrals, etc.   
• Client Satisfaction: They review company practices to ensure clients receive maximum satisfaction from their purchases.
• Opportunity Identification: Key Account Managers identify potential opportunities and inform the sales team to follow up.
• Product Education: Educating clients about the company’s products, services, and special offers is an essential part of their role.
• Issue Resolution: They attend to client complaints and issues to facilitate prompt resolution of issues.
• Improving Satisfaction: Conducting customer satisfaction surveys and other inquiries to create a baseline for recommending methods to enhance client satisfaction and engagement.
• Collaboration: Working with internal departments to ensure the company meets clients’ expectations.
• Salesforce.Com CRM System Usage :  Active input of timely and accurate information into the Salesforce customer relationship management system.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE)

• Communication Skills: Excellent communication skills are crucial for building relationships and addressing client inquiries.
• Problem-Solving: Key Account Managers need to be adept at resolving client issues effectively.
• Collaboration: Working closely with sales and marketing teams to boost profitability and customer satisfaction.
• Analytical Skills: Analyzing communication strategies, negotiations, and contracts to identify trends for organizational improvement.

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)

• At least three years work experience in a role that requires sales, business development, product support or relationship management skills.

Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York