Program Coordinator-Ombudsman
Lifespan of Greater Rochester is a mission-driven nonprofit dedicated to supporting older adults. The Program Coordinator-Ombudsman will manage daily operations of the NYS Long Term Care Ombudsman Program, advocate for residents’ rights, and coordinate volunteer activities.
Responsibilities
- Supports daily operations and implements planned strategic objectives, as assigned by the Program Manager, to achieve program goals
- Participates in all agency staff meetings, program update meetings, and team meetings
- Participates in quarterly data audits conducted by the Office of the State Ombudsman to ensure compliance with program data reporting policies and procedures
- Implements corrective measures as needed
- Maintains knowledge of and applies program policies and procedures to case intake, handling, disposition, and reporting
- Coordinates certification training, continuing education training, or data reporting activities as assigned by the Program Manager
- Collaborates with other Lifespan programs and aging service providers as appropriate
- Supervises volunteer ombudsmen
- Recruits, trains, and supports volunteers
- Completes annual performance evaluations for volunteers, subject to the Program Manager’s review and final approval
- Monitors volunteers’ performance to ensure compliance with agency and program policies and procedures
- Provides feedback and guidance when issues arise and informs the Program Manager when issues continue or remain unresolved
- Serves as a certified ombudsman
- Completes the initial 36-hour NYS ombudsman certification training program
- Completes 18 hours of continuing education training each year to maintain state certification
- Provides direct advocacy services for regional long term care facility residents, visiting at least one facility weekly
- Completes monthly documentation following program policies and procedures
- Meets weekly with the Program Manager for supervision and case review
- Performs other duties as assigned by supervisor
Skills
- Bachelors' Degree in Social Work or another Human Services-related field
- Experience in a human service agency, health care or long term care setting preferred
- Excellent verbal and written communication skills
- Detail-oriented, organized, and able to multi-task in a busy environment
- Maintains composure under strict deadlines and difficult situations
- Able to work in a multi-cultural environment
- Has reliable transportation and can travel within region to assigned facilities
- Proficient working with Microsoft Office
- Experience in a human service agency, health care or long term care setting preferred
Benefits
- Vacation (21 days)
- Sick (10 days)
- Personal Time (3 Days)
- Holidays (11)
- Medical Insurance (3 options)
- Dental Insurance (2 options)
- Vision (2 options)
- Flexible Spending Account
- Health Savings Account with company contribution
- 403(b) Retirement Program
- Hybrid Work Schedule may be available after successfully completing the probationary period
Company Overview