API Support Analyst I
Interactive Brokers Group, Inc. is a global financial services company known for its cutting-edge technology and client commitment. As a Level 1 API Support Analyst, you will be the first point of contact for clients needing assistance with API products, guiding them through integration processes and addressing their inquiries.
Responsibilities
- Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner
- Address basic questions related to third-party integrations with IBKR API
- Guide clients through initial API connection processes
- Direct clients to relevant documentation and resources
- Triage market data inquiries and escalate as appropriate
- Route complex technical issues to specialized teams including API Integration, APIL2, AM-API, and FIXENG teams
- Document client interactions accurately in the support system
- Follow established support protocols and workflows
Skills
- Bachelor's degree or equivalent experience (preferred)
- Basic understanding of programming concepts and what coding entails
- Excellent written and verbal communication skills
- Ability to communicate technical concepts to clients with varying levels of technical proficiency
- Strong problem-solving abilities
- Customer-service oriented mindset
- Ability to work in a fast-paced environment
- Self-motivated and able to handle tasks with minimal supervision
- Superb analytical and problem-solving skills
- Excellent collaboration and communication (Verbal and written) skills
- Outstanding organizational and time management skills
- Interest in financial markets and trading systems
- Previous experience in a technical support role
- Knowledge of financial APIs or trading systems (a plus)
- Ability to learn quickly and adapt to changing technologies
Benefits
- Competitive salary, annual performance-based bonus and stock grant
- Retirement plan 401(k) with competitive company match
- Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.
- Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
- Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack
- Corporate events including team outings, dinners, volunteer activities and company sports teams
- Education reimbursement and learning opportunities
Company Overview
Company H1B Sponsorship