Experienced Customer Service Agent - Finnish and English (Work from Home Opportunity) at arenaflex
Are you passionate about delivering exceptional customer service and making a meaningful impact on society? Do you have a strong proficiency in Finnish and English, with a keen eye for detail and a proactive approach to problem-solving? If so, we invite you to join arenaflex as a Customer Service Agent, working from the comfort of your own home.
About arenaflex
arenaflex is a leading provider of hygiene and healthcare products that people love worldwide. With a commitment to making a meaningful impact on society and the environment through our sustainability efforts, we're dedicated to creating a better future for all. Our team is passionate about customer support, and we're looking for like-minded individuals to join our mission.
Our Values
At arenaflex, we're guided by three core values:
- We Care: We're passionate about delivering exceptional customer service, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
- We're Curious: We take a proactive approach to problem-solving, with a "can do" attitude that drives us to find innovative solutions.
- We Achieve Together: We believe in strong teamwork, contributing to personal and team targets/SLA while working towards common goals.
What You'll Be Doing
As a Customer Service Agent at arenaflex, you'll be working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way. Your responsibilities will include:
- Delivering exceptional, client-centered resolutions in a timely manner
- Offering an omnichannel service to our consumers via telephone, email, chat, and social media
- Developing a sound understanding of the products and services offered by arenaflex
- Embracing our company values and acting as a brand ambassador
Requirements
To succeed in this role, you'll need:
- A fluent level of Finnish with exceptional grammar and spelling skills
- A high level of English (both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- Professional outlook and proactive approach to problem-solving
Benefits
As a valued member of our team, you'll enjoy:
- A competitive salary of €8,993.72 gross per year
- Additional incentives for top performers
- 24 days holiday per year
- Paid bank holidays + 1 extra day in lieu
- Work From Home flexibility
- Ongoing training and development opportunities
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards
- Option to sign-up for Discounted Private Health Insurance
- Referral Program: Bring a Friend and get a Referral bonus
- Access to LinkedIn specialized training & courses
Who We Are
arenaflex has a global presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
Our Commitment to Diversity and Inclusion
We believe in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.
Simple Application Process
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