Business Development Manager - ServiceNow

Description

ESP Global Services is a leading global provider of Aviation IT services. With a presence in 26 countries and operations spanning over 160 airports worldwide, our specialist airport teams work every day to ensure seamless passenger journeys by keeping critical airport IT systems fully operational.

ESP has established a strategic partnership with ServiceNow and is executing a focused strategy to become one of the leading ServiceNow providers in the aviation industry. By combining deep aviation expertise with ServiceNow capabilities, ESP delivers tailored, industry-specific solutions to its customers.

AirportNow, ESP’s dedicated ServiceNow-based solution for airports, offers a plug-and-play ITSM platform fully integrated with key airport technology providers, enabling efficient, standardized, and scalable service management.

We are seeking a driven and entrepreneurial ServiceNow Services Sales Executive to accelerate our growth across Americas. This role is strongly focused on building a new client base, creating long-term customer value, and positioning ServiceNow solutions as strategic platforms for enterprise-wide digital transformation. You will play a key role in expanding our regional footprint, working closely with ServiceNow, internal solution teams, and delivery leaders to turn opportunities into high-impact, long-term client engagements.

What will you do?

• Build, own, and expand a new client database across Americas, with a strong focus on net-new logo acquisition
• Take full ownership of the end-to-end sales cycle: prospecting, qualification, value-driven solution positioning, proposal creation, negotiation, and deal closure
• Position ServiceNow offers (ITSM, ITOM, ITAM, CSM/CRM, IRM, AI-driven solutions) as business outcomes, not just technology
• Define and execute a territory and account growth strategy aligned with regional and global objectives
• Collaborate closely with ServiceNow partner teams, solution consultants, and delivery organizations to win complex opportunities
• Build and maintain trusted relationships with C-level executives and senior decision-makers
• Ensure disciplined pipeline management, forecasting, and reporting
• Represent the company at industry events, ServiceNow events, and key client engagements

Requirements

What will you bring to ESP?

• 5-8 years of experience as a Sales Manager, Account Executive, or Business Development Manager
• 1-3 years of experience in ServiceNow sales, including services, implementations, managed services, or partner-led license models
• Demonstrated success in new business development and opening strategic accounts
• Solid understanding of enterprise digital workflows, IT, and business transformation
• Ability to engage confidently with senior business and IT stakeholders
• Self-driven mindset with strong ownership, resilience, and commercial focus

Nice to Have

• Experience working directly with ServiceNow as a partner
• Established network within the Aviation and Travel Industry
• Exposure to other regulated industries (financial services, telecom, manufacturing, public sector)
• Experience selling AI-enabled or transformation-led solutions

What we will offer

Personal & Professional Development

Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career.  We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Salary

We offer a competitive range based upon suitability or experience.

Benefits

•  Medical/Dental Insurance
• PTO time

Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an Equal Opportunity employer!