Customer Service - Contact Center
Bryant & Stratton College is a career-focused, private, nonprofit college established in 1854. They are seeking a Contact Center Representative to support college-wide enrollment efforts by providing recruitment-related call support to prospective students in a fast-paced, team environment.
Responsibilities
- Call, contact and connect prospective students to one of the Bryant & Stratton College admissions offices via warm phone transfer
- Meet or exceed established phone and conversion goals for each session/semester, including Close %
- Capture and record lead/marketing data across multiple systems both timely and accurately
- Deliver prepared scripting to potential students, using persuasion and relationship building skills to encourage persistence through the enrollment process
- Provide students and inbound callers with a world-class student experience by effectively managing time
Skills
- High school diploma or equivalent
- Previous customer service or sales experience
- Internet savvy with knowledge of Microsoft Office product, including Outlook
- High degree of phone etiquette, problem solving, and ability to build rapport
- Telephone skills
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Goal oriented
- Attention to detail
- Judgment
- Adaptability
- Teamwork
- Stress tolerance
- Resilience
- Associate's degree or higher
- Previous call center and sales experience
Benefits
- Medical/dental/vision insurance
- Generous paid time off
- 401(k)
- Company-paid college tuition for associates and their families
Company Overview