Experienced Customer Data Analyst – Remote Opportunity at arenaflex

At arenaflex, we're passionate about empowering our customers to communicate better, faster, and smarter through our innovative Communications Automation Platform. As a leading provider of low- and no-code solutions, we're committed to delivering exceptional customer experiences that drive business success. We're now seeking a skilled Customer Data Analyst to join our dynamic team and contribute to our mission of revolutionizing customer communication.

About arenaflex

arenaflex is a cutting-edge technology company that helps businesses communicate more effectively with their customers. Our Communications Automation Platform is designed to provide simple, easy-to-use tools that can be utilized by anyone, regardless of technical expertise. By harnessing the power of AI and analytics, we enable our customers to achieve rapid time-to-value and improved customer experiences. Our solutions seamlessly integrate with existing business software and infrastructure, making it easy for businesses to automate and streamline their communication processes.

What We're Looking For

We're seeking a highly skilled and motivated Data Analyst to join our team. As a key member of our analytics team, you'll play a critical role in identifying and developing key performance indicators, metrics, and data visualizations that drive success with our customer base. Your role will involve collaborating with internal teams, including Sales, Product Development, Project Management, and Custom Development, to identify and track business case metrics. You'll also lead continuous improvement initiatives, develop and interpret performance scorecards, and contribute to quarterly business reviews.

Key Responsibilities

As a Customer Data Analyst at arenaflex, you'll be responsible for:

• Identifying, reviewing, and analyzing customer interaction records and logs to create meaningful success metrics and key performance indicators
• Collaborating with internal teams to identify and track business case metrics
• Leading continuous improvement initiatives, including regular call reviews, data coordination, analysis, and client presentations
• Developing and interpreting weekly performance scorecards and contributing to quarterly business reviews, focusing on proactive activities and trend analysis
• Identifying potential areas for application performance enhancement
• Strategizing to improve self-service rates and ID & Authentication rates
• Being a major voice and proponent of a "Data First" mentality
• Utilizing various reports to pinpoint areas needing attention or analysis, validate successful performance, or provide immediate notification of issues
• Creating and maintaining documentation related to analytics processes and decision-making

Qualifications

To be successful in this role, you'll need:

• A strong background in data analysis, with proven experience in reviewing data and formulating recommendations
• Advanced proficiency in MS Excel, SQL, and reporting-analytics tools like Looker and MS BI
• Extreme curiosity and creativity drive
• Excellent analytical skills with attention to detail
• Strong problem-solving abilities and a results-driven mindset
• Excellent communication and presentation skills
• A Bachelor's degree in Data Analytics, Statistics, Computer Science, or a related field

Why You'll Love Working at arenaflex

* Unlimited Vacation for exempt employees

• Paid Holidays
• Competitive medical, dental & vision insurance for employees and their dependents
• 401K Retirement Plan
• Stock Options
• Company-paid life insurance
• Health & Flexible Savings Accounts
• Cell phone, gym, and internet reimbursement
• Paid Parental Leave
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Free snacks (Denver, and or Fort Lauderdale)
• Fun events (virtual and in-person)

What We Offer

At arenaflex, we're committed to providing a dynamic and supportive work environment that fosters growth and development. As a Customer Data Analyst, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You'll also have access to a range of benefits and perks that support your physical, emotional, and financial well-being.

How to Apply

If you're a motivated and detail-oriented individual with a passion for data analysis, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards joining our dynamic team at arenaflex. Apply To This Job

Note:

arenaflex participates in E-Verify and is an equal opportunity employer. We're committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds. Apply for this job