Experienced Live Chat Specialist – Customer Service and Sales
Join arenaflex, a dynamic and customer-focused team, as a Live Chat Specialist in Washington. This exciting opportunity is perfect for individuals who are passionate about delivering exceptional customer service, problem-solving, and developing long-term relationships with clients. As a key member of our collaborative team, you will play a vital role in driving success and achieving lesson registration goals.
About arenaflex
arenaflex is a leading organization in the industry, committed to providing top-notch service to our clients. We value our employees and offer a dynamic work environment, flexible schedules, and a range of benefits to support their growth and well-being. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.
Primary Responsibilities
As a Live Chat Specialist, you will be responsible for:
- Creating relationships with new and existing families to achieve loyalty and customer retention
- Effectively managing chat requests, emails, and tickets in a timely manner
- Identifying and assessing family's needs to achieve satisfaction quickly and efficiently
- Providing appropriate solutions and alternatives within an appropriate amount of time
- Following and implementing live chat protocols and guidelines
- Encouraging customers to purchase swim lesson packages by using a prepared script to reference important parts of what arenaflex offers
- Working effectively in a team environment to support achievement of lesson registration goals
- Maintaining high customer satisfaction ratings based on explicit criteria set by arenaflex
- Handling customer concerns, providing appropriate solutions and alternatives, and following up to ensure resolution
- Providing effective rebuttals to customers who are looking to release their lesson schedule
- Recommending additional services to customers by understanding their needs
- Assisting with projects as needed
- Completing and passing all assigned continual training and role play assignments
General Qualifications
To be successful in this role, you will need:
- Excellent written communication skills
- A positive and upbeat personality
- The ability to type 55 WPM
- Excellent interpersonal skills with the ability to manage sensitive information
- The ability to multi-task, prioritize, and manage time effectively
- Openness to coaching and training to increase customer acquisition performance
- The ability to actively listen and adapt to different types of personalities over chat
- The ability to remain professional and courteous with customers
- The ability to handle five chats at once
- Availability to work at least one weekend day and evenings
Preferred Qualifications
We're looking for individuals who possess:
- A positive mindset and are fantastic team players
- Confidence, adaptability, ambition, and a proven track record of achievement
- Commitment and reliability
- Openness to receiving feedback and a willingness to learn
- Respect, outgoingness, and motivation
STRIVE Values
We're looking for individuals who embody our STRIVE values:
- [S]ervice: delivering exceptional customer experiences
- [T]enacity: perseverance and determination
- [R]esponsibility: taking ownership and accountability
- [I]ntegrity: honesty and transparency
- [V]ersatility: adaptability and flexibility
- [E]ntrepreneurship: innovation and creativity
Benefits and Perks
As a Live Chat Specialist at arenaflex, you can expect:
- A competitive salary
- Comprehensive benefits, including:
+ 401(k) + Dental insurance + Flexible schedule + Health insurance + Life insurance + Paid time off + Vision insurance
- Flexible work schedules to accommodate your needs
- Opportunities for career growth and development
- A dynamic and supportive work environment
How to Apply
If you're passionate about delivering exceptional customer service and sales, and you're looking for a dynamic and supportive work environment, we want to hear from you! Submit your application without delay, and let's discuss how you can join our team as a Live Chat Specialist. Apply To This Job
About arenaflex
arenaflex is a leading organization in the industry, committed to providing top-notch service to our clients. We value our employees and offer a dynamic work environment, flexible schedules, and a range of benefits to support their growth and well-being. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.
Why Join arenaflex?
* Flexible work schedules to accommodate your needs
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Comprehensive benefits, including:
+ 401(k) + Dental insurance + Flexible schedule + Health insurance + Life insurance + Paid time off + Vision insurance
- A competitive salary
Join Our Team!
If you're passionate about delivering exceptional customer service and sales, and you're looking for a dynamic and supportive work environment, we want to hear from you! Submit your application without delay, and let's discuss how you can join our team as a Live Chat Specialist. Apply To This Job Apply for this job