Experienced Virtual Customer Service Associate II – Hybrid Remote Work Opportunity
At arenaflex, we're committed to providing exceptional customer service to our financial customers, and we're looking for a talented Virtual Customer Service Associate II to join our team. As a key member of our customer service team, you'll play a vital role in delivering world-class service to our clients, while also having the opportunity to grow and develop your skills in a dynamic and supportive environment.
About arenaflex
arenaflex is a leading provider of financial services, and we're dedicated to helping our customers achieve their financial goals. Our team of customer service associates is passionate about delivering exceptional service, and we're looking for someone who shares our commitment to excellence. With a hybrid work model that combines remote work with time in our Jacksonville, Florida office, you'll have the flexibility to work from anywhere while still being part of a collaborative and supportive team.
What You'll Be Doing
As a Virtual Customer Service Associate II, you'll be responsible for connecting people with solutions that help them reach their financial goals through consultative conversations via phone. You'll take ownership of customer requests, actively listen to understand the underlying needs of a customer's request, and navigate through the nuances of their situations to provide personalized solutions. You'll also be responsible for understanding the suite of products and services available across multiple channels (digital, face-to-face, high net worth, etc.) and position appropriate solutions based on the customer's need.
Key Responsibilities
* Connect people with solutions that help them reach their financial goals through consultative conversations via phone
- Take ownership of customer requests by navigating through the nuances of their situations
- Actively listen to understand the underlying needs of a customer's request
- Understand the suite of products and services available across multiple channels (digital, face-to-face, high net worth, etc.) and position appropriate solutions based on the customer's need
- Collaborate with internal stakeholders to resolve customer issues and provide exceptional service
What You Bring
* A college degree is preferred, but a high school diploma or GED is also accepted
- Customer service experience is a must
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving skills and ability to think critically
- Ability to work independently and as part of a team
Added Bonus
* Spanish bilingual skills are a plus
- Ability to tenaciously solve problems with tact, efficiency, and follow-through to identify opportunities to improve operational processes and procedures
- Ability to exercise scrutiny when confronted with conflicting information
- Desire to explore a broad array of opportunities across our organization
What We Offer
* Competitive compensation package, including a salary range of $15.40 - $27.45 per hour
- Ample development resources to help advance your skills
- Opportunities to face the biggest challenges in financial services and technology
- Time to give back to local charities in your community
- A collegial environment where collaboration, flexibility, and respect are top of mind
- Salary ($20/hr.) and benefits that support your family and your future
Work Environment and Company Culture
* Hybrid work model that combines remote work with time in our Jacksonville, Florida office
- Collaborative and supportive team environment
- Opportunities for growth and development
- Recognition and rewards for outstanding performance
- Flexible work arrangements to support work-life balance
How to Apply
If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
Privacy Statement
arenaflex is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how arenaflex protects personal information online, please see our Online Privacy Notice.
EEOC Statement
arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
Sourcing Model
Recruitment at arenaflex works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. arenaflex does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Apply Now
Don't miss out on this exciting role. We're looking forward to hearing from you. Apply now! Apply for this job