QA Analyst

Monitor the effectiveness of various processes through use of data and internal auditing programs

Perform quality audits and provide management with reporting on individual performance

Perform trend and gap analysis, providing management with reporting and policy, procedure and training recommendations

Respond to routine and complex inquiries from business partners, auditors (internal and external), and clients; effectively position messages in a manner that is supportive of the divisional and corporate direction as necessary to ensure appropriate resolution

Maintain and ensure compliance with procedures and metrics that impact quality throughout the department

Utilize in depth knowledge of policies, procedures, and writing techniques

Appropriately elevate situations that could have broader business impacts

Document performance opportunities acquired through multiple sources (e.g., compliments, complaints, coaching opportunities) and provide to appropriate staff member

May assist in the identifying technical issues through problem duplication and manipulation of data to provide details to the software development team for correction and improvement

Develop documentation and update written processes and procedures for training purposes as well as new process implementation

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in Business Administration or related field; in lieu of degree 4 years functional experience

Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities

Demonstrated ability to effectively coach and communicate with all levels of employees; possesses strong interpersonal skills

Experience in handling and resolving moderate to complex assignments and communicating results and recommendations to management

Demonstrated flexibility to handle multiple issues requiring changes in priorities and workflow Knowledge of internal audit process and procedures

Proficient using Microsoft Excel

Excellent problem solving, critical thinking and effective negotiations skills

Ability to work within complex systems to extract information needed to support the business Excellent verbal, written and interpersonal communication skills

Ability to regularly exercises discretion and independent judgment the in performance of his/her job duties

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing. 

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. 

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. 

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.