[Remote] Lead Intake Specialist

Note: The job is a remote job and is open to candidates in USA. Handsome Homebuyer is one of Long Island’s fastest-growing real estate investment companies, seeking a highly motivated Lead Intake Specialist to manage inbound leads. The role involves building rapport with clients, qualifying leads, and ensuring effective communication to support the acquisitions team and enhance customer experience.

Responsibilities

• Serve as the primary contact for incoming leads, providing excellent customer service
• Answer and manage all inbound leads via phone, web, and referrals
• Qualify leads by gathering key details about the property, motivation, and timeline to sell
• Build rapport and trust with homeowners during the first conversation
• Maintain a structured follow-up cadence with leads via phone, text, and email
• Ensure all lead activity is updated, tracked, and documented in the CRM (Podio/Salesforce) and Asana
• Set qualified appointments for Field Sales Representatives
• Collaborate with the acquisitions team to achieve weekly and monthly performance targets

Skills

• 1-3 years of experience in customer service, inside sales, or lead intake
• Excellent oral and written communication skills via phone, text, and email
• Strong organizational and time management abilities
• Disciplined with CRM updates (continuously updating Salesforce records, and timely follow-ups)

Benefits

• Medical, Dental, and Vision coverage
• Generous 4 weeks of paid time off
• Company-paid holidays
• Homebuyers Assistance Program
• Career growth, professional development, and learning opportunities
• Join a high-performing, motivated, fast-paced sales team

Company Overview