[Remote] Member Support Specialist (Remote, 9am - 6pm PST shift)

Note: The job is a remote job and is open to candidates in USA. Brightline is a therapy and psychiatry practice dedicated to providing expert mental health care for children and families. The Member Support Specialist will assist members with signing up, scheduling, billing, and other administrative tasks while ensuring a high-quality member experience.

Responsibilities

• Conducting first phone calls with new members to assess fit for Brightline services
• Scheduling appointments for members
• Ensuring member paperwork has been completed
• Supporting Providers with a variety of administrative tasks
• Answering all admin-related questions between sessions
• Conducting eligibility checks, filing claims, and collecting member payment
• Keeping our internal software tool for the Member Support team ultra-organized
• Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale

Skills

• A passion for our mission to redefine behavioral health for children and their families
• A desire to create a one-of-a-kind member experience and a background in providing excellent customer service
• The drive to be part of building something new - to work hard, to be your best self and to change the lives of our families
• Comfort with a wide variety of technology including email, EHR, scheduling tools and more
• Excellent communication skills (written and verbal) and organization skills
• Ability to revel in the details and commitment to following through on all tasks, simple and complex
• Previous experience managing a medical office and/or familiarity with insurance billing are a bonus
• Ability to effectively communicate with Spanish-speaking members and provide support in both English and Spanish

Benefits

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
• 12 Company Holidays, Time Off, Parental Leave
• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement

Company Overview