Experienced Guest Support Specialist (Customer Service) – Outdoor Adventure Travel & Photography Tours

Are you a customer service rockstar with a passion for the great outdoors and photography? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! As an Experienced Guest Support Specialist at arenaflex, you'll be the face of our company, providing world-class customer service to our guests and ensuring their photography adventures are nothing short of exceptional.

About Us

arenaflex is a leading provider of outdoor photography tours, workshops, and safaris, connecting passionate people to exceptional experiences through our world-class landscape and wildlife photography tours. Our team is a group of outdoor photography enthusiasts who love exploration and adventure, and we're always looking for like-minded individuals to join our crew. As a remote team, we value work-life balance and encourage our team members to pursue their passions outside of work.

The Job

As an Experienced Guest Support Specialist, you'll be responsible for providing unequaled customer service to our guests, handling a wide range of inquiries, and ensuring their bookings are accurate, organized, and complete. You'll be the primary point of contact for our customers via phone, email, and live chat, and will work closely with our marketing team to respond to social media comments. Your attention to detail, organizational skills, and ability to juggle multiple projects simultaneously will be essential in this role.

Key Responsibilities

* Provide world-class customer service to our guests, responding to inquiries and resolving issues in a timely and professional manner

• Manage various inboxes to assign non-customer emails to appropriate team members
• Assist guests in booking and other process navigation, including transfers and cancellations
• Manage employee travel and coordinate logistics as needed
• Respond to social media comments in coordination with the marketing team
• Develop and maintain knowledge of our trips and processes to provide expert advice to guests
• Collaborate with the marketing team to promote our trips and services

Essential Qualifications

* 2+ years of customer service experience in the outdoor adventure travel industry

• Strong knowledge of photography and understanding of lenses, camera bodies, and equipment
• Self-starting attitude, ability to manage your own time, and start projects and take initiative
• Proven problem-solving skills, with the ability to think ahead and juggle multiple projects without dropping the ball
• Insane attention to detail and high standards of organizational quality
• Positive, flexible, solution-oriented, and excited to work with a diverse team
• Mature, coachable, and happy doing high-level projects as well as mundane tasks

Preferred Qualifications

* Experience working in a remote team environment

• Knowledge of photography software and editing tools
• Experience with customer relationship management (CRM) software
• Strong communication and interpersonal skills, with the ability to work effectively with a diverse team

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• High level of organization and attention to detail
• Ability to juggle multiple projects simultaneously and meet deadlines
• Strong knowledge of photography and outdoor adventure travel
• Ability to work in a fast-paced, dynamic environment

Career Growth Opportunities and Learning Benefits

As an Experienced Guest Support Specialist at arenaflex, you'll have the opportunity to develop your skills and knowledge in a fast-paced, dynamic environment. You'll work closely with our marketing team to promote our trips and services, and will have the opportunity to attend photography workshops and tours to stay up-to-date on the latest industry trends. We offer on-the-job training, professional development assistance, and opportunities for advancement within the company.

Work Environment and Company Culture

As a remote team, we value work-life balance and encourage our team members to pursue their passions outside of work. Our company culture is collaborative, supportive, and fun, with a focus on teamwork and open communication. We offer a competitive compensation package, including health insurance equivalent payments, two weeks paid time off, and opportunities to join in on trips to see what we're all about!

Compensation and Benefits

* Competitive compensation with bonus potential

• Two weeks paid time off plus flexible schedule allowing for additional time off
• Opportunities to join in on trips to see what we're all about!
• Health insurance equivalent payments
• On-the-job training and professional development assistance
• Paid time off and flexible schedule

How to Apply

If you're a customer service rockstar with a passion for the great outdoors and photography, we want to hear from you! Please submit your application, including a cover letter and PDF of your resume, as well as a 3-minute video introduction telling us about yourself and why you want to join our team. We can't wait to hear from you!

Application Instructions

* Please submit your application, including a cover letter and PDF of your resume, as well as a 3-minute video introduction telling us about yourself and why you want to join our team.

• Applications without the following will not be reviewed.
• Cover letter and PDF of your resume
• 3-minute video introduction telling us about yourself and why you want to join our team

Job Type

* Full-time

Pay

* From $24.00 per hour

Expected Hours

* 40 per week

Benefits

* 401(k)

• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Work from home

Shift

* Day shift

Work Location

* Remote Apply for this job