Experienced Sales Customer Experience Specialist – Evening and Overnights Shifts – Remote

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Sales Customer Experience Specialist, you'll be at the forefront of this movement, providing top-notch support to our clients and helping them achieve their goals. If you're a customer service rockstar with a passion for delivering exceptional experiences, we want to hear from you!

About arenaflex

arenaflex is a global, digital business services company that's dedicated to helping the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with arenaflex

At arenaflex, we believe in taking care of our employees and providing them with the tools and resources they need to succeed. Some of the benefits of working with us include:

• Paid Training: We invest in our employees' growth and development, providing comprehensive training programs to help them excel in their roles.
• Competitive Wages: We offer competitive salaries and benefits to ensure that our employees are fairly compensated for their hard work.
• Full Benefits: Our employees enjoy a range of benefits, including medical, dental, vision, 401k, and more.
• Paid Time Off: We believe in work-life balance, and our employees are entitled to paid time off to recharge and spend time with loved ones.
• Employee Wellness and Engagement Programs: We're committed to supporting our employees' physical and mental well-being, and we offer a range of programs to promote wellness and engagement.

TP and You

At arenaflex, we're passionate about making a difference in the lives of our customers and employees. We believe in a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise, to help companies adapt quickly to changing needs. As a Sales Customer Experience Specialist, you'll be a key contributor to this mission, working in a collaborative and engaging environment to deliver exceptional customer experiences.

Responsibilities

As a Sales Customer Experience Specialist, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Some of your key responsibilities will include:

• Providing customer support to customers via telephone and/or Internet, e.g., instant message, email.
• Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment.
• Providing customer support by phone, email or instant message to business customers. Serving as primary contact for inbound customer issues. Escalating more technical product-related issues to proper Product Support department.
• Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries.
• Troubleshooting customer problems, identifying the root cause of the problem and using tools and resources appropriately to determine how to resolve customer problems.
• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Following up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
• Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues.
• Updating customer information and ensuring accurate entry of contact information.
• Meeting standards of job, such as quality standards, adherence to schedule and average handle time.
• May provide guidance and/or mentoring to less experienced associates.
• Other related duties assigned as needed.

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that they do. Some of the qualifications we're looking for include:

• Ability to work remotely in a virtual team environment.
• Excellent customer service skills that build high levels of customer satisfaction.
• Over 18 years of age.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Proficient in PC operation and navigation.
• Demonstrates effective people skills and sensitivities when dealing with others.
• Ability to work both independently and in a team environment.
• Have excellent communications skills, both oral and written.
• Ability to work in a constantly changing and fast-paced environment.
• Ability to stay composed and objective.
• Organization and work prioritization skills.

Work from Home Requirements

As a remote employee, you'll need to meet certain technical requirements to ensure that you can perform your job duties effectively. Some of the requirements include:

• Internet Requirements:

+ Minimum subscribed download rate equal or exceeds 15.0 Mbps. + Minimum subscribed upload rate equal or exceeds 5.0 Mbps. + ISP must have no packet loss and ping under 50ms. + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN.

• Proof of internet speed required.
• Clean and quiet workspace.

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're passionate about providing a workplace that's conducive to happiness and a healthy work-life balance.

EOE/Disability/Vets

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity.

Apply Now!

If you're a customer service rockstar with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team of talented professionals and help us revolutionize the way businesses interact with their customers. Apply for this job