Experienced Customer Care Field Manager – Delivering Exceptional Support to Healthcare Professionals
At arenaflex, we're committed to advancing and optimizing the laboratory to move science and health care forward. For over 80 years, we've been dedicated to helping realize life's potential by providing innovative solutions that improve millions of lives. Our culture celebrates backgrounds, experiences, and perspectives of all our associates, and we're building a workplace where everyone feels heard, supported, and valued. As a Customer Care Field Manager at arenaflex, you'll have the opportunity to work in a global environment with many chances to grow in the role or in new positions across different Opco's. You'll be part of a team that's passionate about delivering exceptional support to healthcare professionals, and you'll have the chance to make a real impact on people's lives.
About the Role
As a Customer Care Field Manager, you'll be responsible for driving a team of engineering professionals to provide a "white gloves" support to our customers. You'll focus on supporting the organization's growth by creating base business retention through field support. You'll work closely with the Sales team to arrange tailored plans to improve customer satisfaction and will be responsible for improving the technical and soft skills of your team to ensure the best-in-class support.
Key Responsibilities
* Build up the best-class support in your area from technical and application perspectives
- Work with Sales to support base business retention
- Provide the right support to customers according to contract specifications and priority
- Arrange internal training for engineers
- Support field operations from an administrative standpoint (installation, daily routine, and deinstallation)
Essential Requirements
* Degree in Technical engineering or Scientific discipline (Chemistry, Biology)
- Minimum 5 years' experience in Medical Diagnostics industry leading teams
- Leadership attitude, able to drive people creating a culture of strategy execution
- Ability to work in a team with a strong focus on problem-solving
- Ability to work flexible hours as business needs (available to travel 50% of the time)
- Hold a current valid driver's license and good driving record
- Excellent English
Preferred Qualifications
* Experience in a similar role or in a customer-facing position
- Knowledge of the Medical Diagnostics industry and its challenges
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
At arenaflex, we offer a broad array of comprehensive, competitive benefit programs that add value to our associates' and their families' lives. Whether it's a healthcare program or paid time off, our programs contribute to life beyond the job. We believe you'll like what you see. We're driven by a sense of wonder for what we can create—and what we can become. Here, you'll accelerate your career while driving innovation that improves lives. You'll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the arenaflex family of associates, your possibilities for growth and development are unparalleled.
Our Culture
We believe that creativity and innovation thrive when the most diverse set of voices are heard, and that's why we're taking concrete steps to ensure that we're fostering an inclusive and engaging workplace for our team. If you'd like to learn more, read stories from our associates on our Careers Blog or contact one of our recruiters.
Equal Opportunity Employer
arenaflex Corporation and all arenaflex Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here.
Accommodations
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join Our Winning Team Today
Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.arenaflex.com. At arenaflex, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you're passionate about delivering exceptional support to healthcare professionals and want to make a real impact on people's lives, we encourage you to apply for this exciting opportunity. Join our winning team today and accelerate your career while driving innovation that improves lives. Apply for this job