Customer Sales & Service Representative I
Mediacom Communications is a national provider of high-speed internet and cable services, committed to bridging the digital divide. The Customer Sales & Service Representative I will be responsible for answering customer inquiries, resolving billing issues, and promoting Mediacom services while providing a positive customer experience.
Responsibilities
- Interact with customers by telephone, as well as e-mail, mail, and fax
- Answer customer inquiries and solve problems regarding billing, services, and products
- Assess customer needs and interests to present Mediacom products and services
- Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services
- Exceed or maintain minimum sales, quality, and productivity standards
- Demonstrate courtesy and patience in customer relations
- Troubleshoot basic service issues and schedule on site service calls when necessary
- Receive and process customer payments
Skills
- High School Diploma or GED required; 2 Year degree preferred
- 1-2 years prior work experience in customer facing role required
- Basic knowledge of Microsoft Windows and experience using email programs
- Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.)
- Strong customer service skills including listening skills, processing detailed information, communicating detailed and complex information, and ability to establish rapport with customers
- Strong written and verbal communication skills with the ability to work in a fast-paced environment
- Detail oriented, strong organizational and follow-through skills are required
- Ability to type 30+ WPM
- Ability to work evenings, weekends, and holidays
- Ability to work overtime when needed
- Ability to sit for extended periods of time
- 2 Year degree preferred
- Technical support experience preferred; not required
- Previous experience in an inbound call center environment preferred
- Dual-monitor environment experience highly preferred; proven ability to toggle back and forth between multiple platforms and databases quickly and efficiently
Benefits
- $1000 Sign-On Bonus!
- Paid on the job training and opportunity to promote!
- Company Provided Equipment!
- Hybrid schedule!
- Health, vision, and dental insurance!
- Paid vacation, holidays and flex paid time off!
- 401K with generous company match!
- Pay increases through self-guided training!
- Monthly commission potential!
- Shift differential pay increase for evening shifts!
- Employee discounts on Mediacom services, where available.
- In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
- Education Enrichment up to $5,000 per year for qualified employees!
- Employee Wellness Program!
Company Overview