Business Systems Administrator
Consumers Credit Union (CCU) is a Great Place to Work® certified company seeking a Business Systems Administrator. This role focuses on technical system administration and software solutions to resolve business-related problems and meet strategic organizational goals.
Responsibilities
- Providing technical assistance to staff or vendors on submitted tickets related to our mortgage loan origination system, Encompass, offering creative and insightful solutions
- Assisting with proactively tracking system release notes and reviewing all upcoming features and functionality with appropriate business partners to assess implementation
- Assisting in system maintenance and upgrades
- Verifying vendor capabilities and business processes are aligned and suggest improvements to help decision processes
- Assisting in documenting and communicating changes to staff
- Consulting with business to gather, analyze, and document requirements for project requests and managing changes to the project scope or deliverables
- Adhering to project timelines, analyzing dependencies, identifying and raising awareness to issues
- Managing deadlines and work to meet end-user expectations
- Contributing to user acceptance testing procedures and monitor results by reviewing and participating in test plans
- Helping business understand acceptance testing methodology and effectiveness
- Ensuring system procedures are up to date and organized and accountable for determining if additional procedures are needed
Skills
- Associate Degree in Information Systems, Technology or Related Experience
- 1+ years' experience in Business Administration is required (in a financial institution preferred)
- 2+ yrs experience in Business Administration in lieu of education
- Experience supporting or administering Encompass strongly preferred
- Basic technical knowledge
- Experience with desktop and server operating systems, familiarity with technical logs, SQL, Automation or job scheduling system, and Microsoft applications desired
- Troubleshooting skills and high problem-solving abilities
- Strong written and verbal skills to communicate with cross-functional colleagues and vendors
- Availability to work 40+ hours/week and be scheduled between the following hours: Monday-Friday: 8am-5pm
Benefits
- Medical (High Deductible, HMO and PPO)
- Dental
- Vision
- Spending accounts
- Short-term disability
- Long-term disability
- Life insurance
- 401(k) savings plan
- Pension plan
Company Overview