Patient Accounts Spec I

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

ORLANDO HEALTH - BENEFITS & PERKS:

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Employee-centric

• Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare

Position Summary: The Patient Accounts Specialist I is responsible for accurately billing patient accounts, ensuring timely submission and reimbursement from various third-party payers and patients, ensuring proper account documentation in the facility’s billing system, and pursuing follow-up efforts on aged accounts.

Essential Functions: • Determine patient’s ability to pay and seek additional assistance either through optional payment plans or uncompensated care • Resolves bill holds by correcting issues that prevent a claim from being billed. • Receives, documents, and responds to all patient correspondence in a prompt and courteous manner. • Reviews error reports from electronic payers; identifies errors and makes appropriate corrections to ensure accurate claim submission. • Communicates with payers and/or patients to resolve anticipated issues. • Answers inquiries received via telephone & other correspondence for patients/guarantors, insurance carriers, and departments as needed. • Responsible for account follow-up for all assigned accounts. • Maintains system work queues based on electronic payers' error reports as assigned including but not limited to DNB, Claim Edits, Front End Rejections, and No Response from payers • Assists Patient Accounts Specialist Rep II/III with ongoing projects and departmental activities as assigned • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions: • Participates in departmental meetings • Performs other duties as assigned

Education/Training: • High School diploma or GED required. • Must complete Orlando Health team member development within 6 months of hire date • Basic knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint) Experience: Minimum of one (1) year experience in revenue cycle.