Registered Nurse (RN) Triage & Care Coordination (3582)

PRIMARY DUTIES

• Perform comprehensive telephonic and electronic nursing assessments to evaluate patient symptoms and determine appropriate level of care

• Utilize standardized triage protocols and clinical judgment to guide care recommendations (e.g., home care, same-day visit, urgent/emergent care)

• Facilitate one-call resolution whenever appropriate, reducing unnecessary follow-up and in-basket messaging

• Document all patient interactions accurately and efficiently in the EHR

• Escalate complex or high-risk cases to providers or appropriate care settings

• Coordinate same-day or next-day appointments based on clinical need

• Manage and respond to in-basket messages, lab results, and patient inquiries within established turnaround times

• Provide patient education, including symptom management, medication guidance, and follow-up care instructions

• Support population health initiatives by identifying care gaps and facilitating appropriate interventions

OTHER DUTIES

• Serve as a clinical resource for CMAs, LVNs, and other care team members

• Collaborate with providers and interdisciplinary teams to optimize workflows and patient outcomes

• Participate in quality improvement initiatives related to access, triage efficiency, and patient safety

• Assist in development and refinement of triage protocols and workflows

• Participate in orientation, training, and competency validation activities

• Maintain compliance with all organizational policies, regulatory requirements, and clinical standards

• Perform other duties as assigned