Experienced Customer Support Representative – Virtual Care for arenaflex
At arenaflex, we're revolutionizing the pet care industry by combining innovative technology, thoughtful design, and a passionate team to create a new standard of care for pets, pet parents, and veterinary caregivers alike. Our mission is to improve the health and happiness of all those involved in the pet care journey, and we're looking for confident, friendly, and resilient professionals to join our Virtual Customer Support team. As a key player in our mission, you'll be responsible for providing top-notch service and ensuring a positive experience for pets and their people. You'll work closely with both customers and care teams across multiple communication channels, while championing arenaflex's values every step of the way.
About arenaflex
arenaflex is a forward-thinking company that's reimagining the veterinary journey from the ground up. With a focus on smart technology, thoughtful design, and a passionate team at the heart of it all, we're crafting a new standard of care in both digital and physical spaces. Our team is our greatest asset, and we're committed to supporting you with the same high standards we have for our pets and their people.
Job Summary
We're seeking an experienced Customer Support Representative to join our Virtual Customer Support team. As a key member of our team, you'll provide exceptional service to customers via phone, text, and email, while supporting scheduling, general inquiries, and basic pet care information. You'll also collaborate with cross-functional teams to enhance customer experience and champion arenaflex's mission and values in all interactions.
Key Responsibilities
* Provide exceptional service to customers via phone, text, and email
- Support scheduling, general inquiries, and basic pet care information
- Transfer medical-related inquiries to the TeleAdvice team
- Collaborate with cross-functional teams to enhance customer experience
- Champion arenaflex's mission and values in all interactions
What You'll Bring
* 1+ year of customer service experience in veterinary medicine
- Comfort working remotely and independently in a fast-paced, startup environment
- A reliable, quiet home workspace
- High-speed, dependable internet connection
- Availability to work full-time (4 x 10-hour shifts/week), including weekends
- Willingness to work between 8 AM – 9 PM EST
- Residency in one of these states: AZ, FL, GA, NY, NC, SC, KS, TN, or TX
- Strong verbal and written communication skills
- Tech-savvy with experience using EMR, CRM platforms (Gladly is a plus), Slack, and Google Suite
Bonus Points
* Experience with Vetspire
- Experience with Gladly CRM
Compensation & Benefits
* $17/hour
- 4 shifts/week, 10-hour shift schedule
- Fully remote role
- Medical, Dental, and Vision plans
- Generous Paid Time Off
- 401(k) with company matching
Why Join arenaflex?
At arenaflex, we're committed to supporting you with the same high standards we have for our pets and their people. Our team is our greatest asset, and we're dedicated to providing a positive and inclusive work environment that fosters growth and development. With a focus on innovation, collaboration, and customer satisfaction, we're the perfect place for you to grow your career and make a real difference in the lives of pets and their people.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Contact Information
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply To this Job Apply for this job Apply for this job