Experienced Customer Service Representative – Provider Support and Engagement

At arenaflex, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming healthcare. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in a fully remote position within the central time zone. As a Customer Service Representative, you will be the face of arenaflex, providing exceptional customer service to our providers, physicians, and hospitals. You will be responsible for answering questions, resolving issues, and providing information to our customers, resulting in enhanced customer satisfaction and retention. If you're passionate about delivering a differentiated service experience and have a strong commitment to customer service, we encourage you to apply.

Responsibilities

* Answering questions and resolving issues based on incoming calls from providers

• Researching issues using multiple applications to assist providers
• Providing customers with related information to answer unasked questions, such as additional plan details, benefit plan details, provider self-service tools, etc.
• Maintaining department-established performance metrics at a meets or exceeds expectations level
• Working together as a team and applying the arenaflex Core Values in day-to-day operations
• Creating a Differentiated Service Experience
• Demonstrating Service Discipline

Key Qualifications

* Customer Service experience in a transaction-based environment, such as a call center or retail location, preferred

• Demonstrating ability to be empathetic and compassionate
• Strong communication and problem-solving skills
• Strong computer navigation and typing skills
• Ability to manage multiple tasks in a transaction/high volume-based environment
• Familiarity with Microsoft Office products
• Excellent customer service and critical thinking

Preferred Qualifications

* Experience working in a remote environment

• Ability to work independently and be comfortable with virtual training and communication methods
• Secure, private home office location where PHI/PII information is not visible or overheard by others
• High-speed internet access (100 mbps or higher) and consistent, reliable connection
• Home office location must be set up with a direct connection to the router (Wi-Fi is not allowed)

What We Offer

* Competitive wages, with a typical pay range of $17.00 - $28.46

• Comprehensive and competitive mix of pay and benefits, including:

+ Affordable medical plan options + 401(k) plan (including matching company contributions) + Employee stock purchase plan + No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs + Confidential counseling and financial coaching + Benefit solutions that address the different needs and preferences of our colleagues

• Opportunities for career growth and development
• Recognition programs and a commitment to sustainability
• A dynamic and supportive work environment

Work Environment and Culture

At arenaflex, we're committed to fostering a workplace where every colleague feels valued and that they belong. Our teams reflect the customers, patients, members, and communities we serve, and we're passionate about delivering a differentiated service experience. We're looking for colleagues who are self-disciplined, hard working, curious, trustworthy, humble, and truthful. If you're passionate about making a difference and delivering exceptional customer service, we encourage you to apply.

How to Apply

If you're interested in this opportunity, please submit your application through our website. We anticipate the application window for this opening will close on 09/01/2025. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply to this job Apply To this Job Apply for this job