Virtual Medical Assistant (CST)

Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators.

Heartbeat Health is seeking a Medical Assistant to join our virtual clinic Monday through Friday from 9:00-5:00 pm CST.

Patient care

• Receive Warm hand off of patients from internal and external call transfers
• Verify contact info
• Schedule first MD visit
• Establish plan for vitals
• Conduct initial KCCQ survey
• Obtain baseline vitals if able - to include weight
• Medication reconciliation
• Verify Medical history/diagnostics
• Arrange for lab draw
• Arrange for Diagnostics
• Prepare patients for physician visits.
• Connect with patients, ensure video and audio work, add interpreters as needed.
• Obtain signed consent.
• Obtain photos of insurance cards

Clinical duties

• Utilize translator services to communicate with non-English speaking patients
• Chart prep
• Initiate visit
• Document symptom's
• Record patient’s height, weight and vitals based on outside records or patient's self reported information.
• Identify and document the patient's preferred pharmacy in their chart under Profile.
• Maintain communication with provider, reporting information relevant to visit

Administrative tasks

• Schedule follow up appointments
• Appt confirmation calls for next day
• Chart checks
• Chart Prep for visits for the next day

• Education: High school diploma or equivalent
• Certifications: Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification required
• Experience:
• 1-3 Years of experience as a Medical Assistant within Cardiology
• Experience with providing virtual care to patients
• Soft Skills:
• Exceptional people skills and a GREAT communicator
• Passion for delivering an outstanding patient experience
• Detail-oriented with a focus on processes
• Fast learner while being flexible and adaptable
• Outstanding organizational and multitasking abilities
• Self-driven and excited to support new technology

• We are mission-driven: we're revolutionizing the way cardiovascular care is delivered
• We are fast-paced & agile: we move quickly, iterate often, and value experimentation
• We are remote-first: flexibility, autonomy, and trust are at the core of how we operate
• We care about diversity: diversity allows us to build an excellent patient experience
• We care about each other: we are stronger together through a culture of mutual respect and active support.
• We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status