[Remote] NOC Analyst 1

Note: The job is a remote job and is open to candidates in USA. OTAVA® is seeking an NOC Analyst 1 to join their team. The NOC Analyst 1 will be responsible for monitoring network elements, troubleshooting network events, and ensuring effective communication with stakeholders while maintaining documentation and providing analysis on metrics and incidents.

Responsibilities

• Monitor all essential and available elements within the network for degradation that are or could be potential customer and/or infrastructure impacting issues
• Act as first alert response for incident identification to resolution
• Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner
• Follow all proper escalation protocols with gross attention to detail and timing
• Coordinate communication to customers as dictated and all other stakeholders. This may be through social media, Network Status Maps/Pages, Text, Calls, or other prescribed methods
• Gather all applicable data for analytics
• Provide reporting on analytics in described fashion. This may be daily, weekly, monthly reporting or database loading for Dashboards for various levels of the company
• Be responsive to requests from coordinating parties, employees, customers, etc
• Assist Technical Support as needed and directed for added support availability
• Perform coordination between all involved stakeholders for event management, whether for planned activity or incident identification and recovery

Skills

• Two-year college degree in network or technology curricula, or equivalent experience
• 1+ year in a network monitoring, analyst, or broadband-based tech support role
• Experience in a role that requires strong communication, collaboration, and excellent time management
• Ability to monitor, analyze and understand broadband network events in all services
• Understanding of engineering, network, internet, and data centric terminologies
• Excellent written, verbal, and interpersonal skills. Ability to collaborate effectively cross functionally
• Ability to organize and prioritize time and task proficiently in a fast-paced environment
• Excellent analytical skills along with an aptitude towards creative problem-solving techniques and results
• Prior contact center experience within a broadband or related technology-based company in a technical or engineering support role preferred
• A+, Net+, CCNA or other certifications

Benefits

• Group health & dental insurance
• 401(k) program with company match
• Generous PTO program
• Company wellness program
• Employer-paid short- and long-term disability
• And much more!

Company Overview

Company H1B Sponsorship