Training Specialist, Mid

The Training Specialist, Mid designs and delivers end‑to‑end training programs that help users, support staff, and managers effectively adopt new systems, tools, and processes in a mission‑critical federal environment. The role conducts needs analyses, defines learning objectives, and develops blended curricula that combine instructor‑led sessions, virtual training, e‑learning, and performance support materials.

Key Responsibilities

• Perform training needs analyses and define role‑based learning objectives for diverse user groups such as end users, help desk, and technical staff.
• Design and develop blended training solutions including classroom/virtual courses, e‑learning modules, simulations, exercises, job aids, and quick‑reference guides.
• Convert complex technical concepts, workflows, and compliance requirements into clear, practical examples, scenarios, and case studies aligned to real program use cases.
• Create and maintain reusable templates, storyboards, and content standards to keep training consistent across courses, releases, and delivery channels.
• Configure and use learning management systems (LMS) to manage curricula, enrollments, automated assignments, and completion tracking, and to produce training metrics for stakeholders.
• Facilitate training events (in‑person and virtual), manage learner engagement and discussions, and adjust delivery based on participant feedback and real‑time observation.
• Evaluate training effectiveness using assessments, surveys, on‑the‑job performance checks, and adoption indicators; recommend and implement content and delivery improvements.
• Partner with product owners, system administrators, and project teams to keep training synchronized with system changes, agile releases, and deployment timelines.
• Support change‑management activities by coordinating training schedules, communications, and readiness activities related to new system or process rollouts.

Required Qualifications

• Bachelor’s degree in Education, Training, Human Resources, IT, or a related field, or equivalent work experience.
• Typically 4–7 years of experience in technical training, instructional design, or training and development.
• Demonstrated proficiency with instructional design methodologies and adult‑learning principles.
• Experience designing, developing, and delivering training for technical systems or complex business processes.
• Strong communication, presentation, facilitation, and stakeholder‑management skills.
• Ability to manage multiple training initiatives simultaneously and meet deadlines in a fast‑paced environment.

Preferred Qualifications

• Experience working in federal or other highly regulated environments, including alignment of training with policy and compliance requirements.
• Experience partnering closely with IT, systems administrators, or product teams to support frequent releases or system enhancements.
• Familiarity with common e‑learning authoring tools and collaboration platforms used to create and deliver training content.
• Relevant certifications (for example, CPTD, ATD credentials, or equivalent).