Customer Service Representative – 2nd Shift
Job Description:
- Serve as a primary point of contact between customers and the company
- Process purchase orders, addressing customer inquiries, and providing timely, accurate information related to orders, billing, and account support via phone and email
- Handle & respond to incoming customer calls and email correspondence, providing prompt and professional support
- Accurately document all customer interactions for follow-up and internal reference
- Enter and manage data within the ERP system (Epicor) and Conexiom
- Process customer orders and maintain all required digital and physical documentation
- Monitor order status and proactively communicate updates to customers
- Maintain organized records of correspondence, quotations, and purchase orders
- Communicate customer feedback to appropriate internal teams
- Ensure compliance with the company’s Quality Management System and customer requirements
- Maintain a clean, safe, and organized work environment
- Perform additional duties as assigned
Requirements:
- High school diploma or GED (or equivalent experience)
- Minimum of 1 year of customer service experience in a fast-paced environment
- Experience with ERP/MRP systems (Epicor preferred)
- Proficiency in Microsoft Office (Teams, Word, Excel, Outlook)
- Ability to operate standard office equipment, including multi-line phone systems
- Strong organizational skills and attention to detail
- Basic math skills for calculations and data accuracy
- Ability to work independently and collaboratively within a team
- Strong communication skills with the ability to interact effectively with customers and all levels of staff
Benefits:
- Medical & prescription coverage, including a high-cost specialty drug program (potential for $0 cost)
- Surgery & imaging program (potential for $0 cost)
- Dental and vision insurance
- Company-paid life insurance
- Company-matched 401(k)
- Paid vacation and 10 paid holidays (including your birthday)
- On-demand pay (any day can be payday)
- $2000 perfect attendance bonus
- $500 employee referral bonus
- $500 wellness visit drawing
- Gym membership credit
- Short- and long-term disability
- Tuition reimbursement and internal training opportunities
- Plus much more!
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