Experienced Customer Care Manager II – Remote Work in USA

At arenaflex, we're on a mission to further human progress through technology. With a global network spanning over 60 countries and 450,000 route fiber miles, we deliver the fastest, most secure platform for applications and data. Our purpose is to empower businesses, governments, and communities to deliver amazing experiences. If you're passionate about customer care and want to be part of a dynamic team that's shaping the future of technology, we invite you to join us as an Experienced Customer Care Manager II – Remote Work in USA.

About arenaflex

arenaflex is a leading provider of network, edge cloud, security, and communication and collaboration solutions. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted partner for businesses and organizations around the world. With a strong focus on diversity, equity, and inclusion, we strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

The Role

As an Experienced Customer Care Manager II, you will be the single point of contact for a group of assigned customer accounts, managing interactions from order entry to billing to ensure the highest levels of customer satisfaction. You will promote revenue growth, retention, and overall customer satisfaction while serving as the conduit and escalation point for exception problem management of customer troubles and issues. Your expertise will be essential in implementing sold solutions, validating order details, and providing timely responses to customer and service delivery inquiries.

Main Responsibilities

* Act as single point of contact for intermediate level implementation lifecycle management on a group of assigned customer accounts.

• Partner closely with sales and service delivery ecosystems to understand and implement sold solutions.
• Provide critical date management and escalation support to meet committed delivery objectives.
• Validate order details for sold services.
• Follow established protocol for submitting orders to Order entry and provisioning.
• Provide timely response to customer and service delivery inquiries.
• Pro-actively manages the customer's service needs to ensure the highest levels of customer satisfaction and that their expectations are met.

What We Look For in a Candidate

* Bachelor's Degree or minimum, 1-2 years of related experience.

• Customer service, problem-solving, and analytical skills.
• Verbal, written, and interpersonal communication skills.
• Collaboration skills and use of a team approach to accomplishing work.
• Self-starter.
• Ability to multi-task.
• Experience using Computer Systems and Windows-based applications, including word processor and spreadsheet.

Preferred Qualifications

* Understanding of technical products and services.

• Basic Project Management skills.
• Knowledge of order process and technical side of the provisioning process.
• 1 to 3 years of telecommunications/technology experience.

What to Expect Next

If you're selected to move forward in the process, you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to, as well as Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Don't worry if you can't complete it right away – we'll send you an email with a link to complete the video interview, and we strongly recommend that you do so within 5 days of your application date.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Care Manager II, you'll have access to a range of training programs, mentorship opportunities, and career advancement possibilities. Our comprehensive benefits package includes a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance your physical, mental, emotional, and financial wellbeing.

Work Environment and Company Culture

Our remote work environment is designed to provide flexibility and work-life balance. As a Customer Care Manager II, you'll have the opportunity to work from home and collaborate with our global team. Our company culture is built on a foundation of diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

Compensation, Perks, and Benefits

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information. As part of our comprehensive benefits package, arenaflex offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance your physical, mental, emotional, and financial wellbeing.

Salary Range

The anticipated base salary range for this position is $43,830 to $97,560, based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

How to Apply

If you're passionate about customer care and want to be part of a dynamic team that's shaping the future of technology, we invite you to apply for this exciting opportunity. Click on the link below to submit your application and take the first step towards joining arenaflex as an Experienced Customer Care Manager II – Remote Work in USA. Apply to this job Apply To this Job Apply for this job