Experienced First Notice of Loss (FNOL) Customer Service Representative - Work from Home Opportunity

At arenaflex, we're passionate about delivering exceptional customer service and helping our clients focus on their core business. As a leading provider of subrogation services, we're dedicated to recovering payments on damage claims and ensuring that the party responsible for the damage is held accountable. Our commitment to excellence is driven by our Core Four principles: Process, Results, Culture, and Experience. We're a dynamic and growing company that values a healthy work-life balance, community involvement, and employee recognition. Our team is passionate about throwing company events that bring us together and celebrate each other's achievements. We're also big on giving back to the community, hosting several volunteer events throughout the year.

Join Our Team and Thrive in a Supportive Work Environment

We're seeking an experienced First Notice of Loss (FNOL) Customer Service Representative to join our team. As a key member of our FNOL team, you'll be responsible for providing quality inbound communication services while recording First Notice of Loss (FNOL) claims. These FNOL claims are used to report damage to our clients' property.

Competitive Compensation and Incentive Programs

At arenaflex, we believe in rewarding our team members for their hard work and dedication. Our Tiered Support Bonus System offers a bonus structure based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which they are earned.

• Level 1: $105
• Level 2: $150
• Level 3: $205

We also offer an FNOL Incentive Program, specifically designed for FNOL team members. This program provides high-performers with an opportunity to earn more per month, in addition to the CMR Tiered Support Bonus System. The incentive is calculated daily and paid on the 5th of the following month.

A Typical Day as an FNOL Customer Service Representative

As an FNOL Customer Service Representative, you'll be responsible for:

• Accepting inbound calls from engineers, technicians, and other field operators reporting FNOL
• Communicating effectively while entering data accurately into a customized database
• Reporting underground damage to locate companies when applicable
• Providing outstanding service to customer representatives
• Analyzing photos and mapping the correct location

Requirements and Qualifications

To be successful in this role, you'll need:

• 6 months to 1-year previous customer service call center experience
• Ability to type a minimum of 55 wpm, error-free
• Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
• Advanced phone and verbal communication skills
• Active listening skills
• Excellent written communication skills
• Excellent reading skills; must be able to read and follow a script
• Must be able to analyze and interpret photos to determine damage
• Must establish an appropriate work environment within their home for work purposes; arenaflex provides the necessary computer equipment

Experience with Microsoft Teams is a plus

Perks and Benefits

At arenaflex, we offer a range of benefits to support your well-being and career growth. These include:

• Paid time off
• PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
• arenaflex pays $50/month towards your internet service cost
• arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!

Pre-employment drug screenings and criminal background checks are mandatory

arenaflex offers a full menu of benefits, including a matched 401k

arenaflex is an Equal Opportunity Employer

If you're passionate about delivering exceptional customer service and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and thrive in a role that offers competitive compensation, incentive programs, and a range of benefits.

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Note:

arenaflex is unable to consider candidates residing outside of the United States. In addition, applicants residing in the following states are ineligible for employment at this time: California, North Carolina, Washington State, Illinois, and/or Oregon. Apply for this job