Experienced Chat Support Specialist – Virtual Customer Service Representative

At arenaflex, we're revolutionizing the way people access vision care by making it simpler, easier, and more accessible. As a leading provider of innovative products and services, we're committed to putting our customers first and empowering our people to solve problems without asking permission. We're proud to be owned by KKR, one of the world's largest and most successful private equity investment companies, and we're excited to continue changing the industry with our legendary culture.

Why Join arenaflex?

At arenaflex, we believe that our customers deserve the best, and we're looking for talented individuals who share our passion for delivering exceptional customer service. As a Chat Support Specialist, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers. You'll have the opportunity to work remotely from approved states, enjoy a competitive salary and bonus structure, and benefit from a comprehensive package of perks and benefits.

About the Role

As a Chat Support Specialist, you'll be responsible for providing top-notch customer service to our customers through our LiveEngage platform. You'll consult with customers on enhancing the value of their contact lens purchase, proactively communicate with your manager and team members, and maintain high performance metrics. You'll also have the empowerment to make decisions in the moment to create a positive customer experience.

Key Responsibilities:

* Answer 2-3 incoming chats using LiveEngage, (LivePerson) platform

• Consult customers on enhancing the value of their contact lens purchase
• Proactively communicate and engage with your manager and team members to be successful in a virtual work environment
• Provide top-notch customer service in a fast-paced, dynamic environment
• Identify and resolve problems in a way that creates a positive customer experience
• Maintain high performance metrics including revenue per call, quality, availability, and dependability
• Live our company values: Big Hearted, Unconventional, Tenacious, Better Together

What You'll Need:

* High school diploma or equivalent experience

• 2-3 years minimum customer service experience
• Great typing skills (at least 40 words per minute) and technical proficiency
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
• Positive, driven, and solution-oriented mentality
• Ability to show up to work on time and work your scheduled shift

Perks and Benefits:

* Amazing medical, dental, and vision coverage

• 401(k) match
• Free eye exams for your immediate family and dependents
• Deep discounts on contact lenses, glasses lenses, and glasses frames
• Tuition reimbursement for eligible courses

Approved Remote Working Locations:

Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, Virginia

Why arenaflex?

* We're an equal opportunity employer and value diversity at our company

• We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment

How to Apply:

If you're passionate about delivering exceptional customer service and want to be part of a dynamic team that's changing the industry, apply today! Please visit our website to register your interest and submit your application.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Contact Us:

If you require accommodation during the application or interview process, please contact us at [insert contact email or phone number]. We look forward to hearing from you!

Apply Now:

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