Experienced Property and Casualty Licensed Customer Service Representative – Remote Opportunity

At arenaflex, we're a dynamic and rapidly growing insurance agency that's changing the way people experience insurance. With a team of dedicated professionals working across the country, we're committed to providing exceptional service to our customers while fostering a culture of excellence, respect, innovation, and open communication. As a Customer Service Representative, you'll play a vital role in helping us achieve our mission by delivering top-notch support to our customers and driving business growth through proactive sales and upselling opportunities.

About arenaflex

arenaflex is a family of related businesses that's been in operation for over a decade. We've experienced significant growth in the past 18 months, doubling our team and expanding our reach to over 40 states. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted partner in the insurance industry. As a member of our team, you'll enjoy career development opportunities not only within arenaflex but also across our brands.

Our Culture

At arenaflex, we believe that happy employees lead to happy customers. That's why we prioritize our team members' wellbeing and provide them with the tools and support they need to succeed. We encourage open communication, recognize individual contributions, and foster a collaborative environment that's both fun and challenging. Our values of excellence, respect, innovation, and open communication guide everything we do, from customer service to internal operations.

Job Summary

As a Customer Service Representative, you'll work in a fast-paced inbound call center environment where performance is rewarded. You'll be responsible for assisting existing customers with their insurance needs, ensuring they maintain their policy with the coverage they require at a reasonable price. This is a unique full-time opportunity that offers a competitive salary, monthly incentives, and a comprehensive benefits package.

Key Responsibilities

* Answer inbound calls from existing customers in a fast-paced call center-like environment, using multiple programs and systems simultaneously to resolve their needs quickly and efficiently.

• Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers.
• Answer questions related to coverages, billing, and policy history.
• Use a proactive approach to identify and assess customers' needs and offer our services to ensure each customer is placed best for their needs. You will create opportunities for our in-house consultants to upsell, x-sale, re-shop, and rewrite policies.
• Resolve customer issues, process payments, answer questions, process endorsements.
• Maintain an in-depth understanding of the software, products, and processes used by the organization.
• Maintain high call quality (QA) score, process adherence, and productivity metrics.
• All other duties as assigned.

Requirements

* Resident state P&C license required

• Strong attention to detail/accuracy when collecting and entering data.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment preferred.
• Experience working in a high-volume and fast-paced call center environment.
• Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously.
• Strong reliable internet connection.
• Proactive in one's own development; welcomes coaching as an opportunity to improve.
• High energy and enjoys working in a combined team/goal-oriented environment.
• Experience with named non-owner policies, understanding SR-22, and FR-44 state filings is a plus.
• Bilingual (English/Spanish), highly desired

What You Can Expect from arenaflex

* We'll set you up for success with a paid training period either on-site or from home.

• Starting salary range is $41,600.00-$43,680.00, DOE + monthly incentive, target of $500 per month + 401(k) + benefits.
• An investment in our employees' professional development and growth.
• On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos.
• The ability to work remotely without the need for you to relocate.
• A comprehensive and highly competitive benefits package, including:

+ Dental Insurance + Health Insurance + Vision Insurance + 401(k) + Paid Holidays + Paid Time Off + Ongoing Professional Training online via Litmos + And more

Equal Employment Opportunity

It is and will continue to be the policy of arenaflex to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex, or genetic information.

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our culture, and to submit your application. Apply for this job