Experienced Overnight Healthcare Customer Service Representative – Remote Work Opportunity
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global leader in digital business services, we're committed to delivering exceptional experiences that make people's lives simpler, faster, and safer. We're now seeking a highly motivated and customer-focused Overnight Healthcare Customer Service Representative to join our team of passionate professionals.
About arenaflex
arenaflex is a global, digital business services company that's dedicated to helping the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We're proud to offer a range of benefits that make us an employer of choice, including:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
The Role
As an Overnight Healthcare Customer Service Representative, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. You'll have the chance to grow and challenge yourself, discovering your potential can take you anywhere you want to go.
Responsibilities
* Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Connect with customers via phone/email/chat/social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:
- Ability to work remotely in a virtual team environment
- 6 months Customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral & written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
* Internet Connection Requirements: + Minimum subscribed download rate equal or exceeds 12.0 Mbps + Minimum subscribed upload rate equal or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required + Clean and quiet workspace
Why Join arenaflex?
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We offer a range of benefits that make us an employer of choice, including:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
Schedule
* 8 hour shift
Work Location
* Remote
How to Apply
If you're passionate about delivering exceptional customer experiences and want to join a global leader in digital business services, we encourage you to apply for this exciting opportunity. Please create a profile, apply to the position, and take the assessments using the link below for consideration. Apply Job!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer, committed to creating a workplace that is conducive to happiness and a healthy work-life balance. We welcome applications from diverse candidates and are committed to providing a culture of inclusion and diversity.
Salary
* From $14.00 per hour
Job Type
* Full-time Apply for this job