Experienced Bilingual Spanish/English Customer Experts – Remote Work Opportunity at arenaflex

At arenaflex, we're a global, digital business services company that's revolutionizing the way businesses interact with their customers. With a team of over 500,000 inspired and passionate people speaking more than 300 languages, we're committed to making people's lives simpler, faster, and safer. Our unique blend of high-tech and high-touch approaches, combined with deep industry and geographic expertise, sets us apart from the rest.

About arenaflex

arenaflex is a force to be reckoned with in the digital business services industry. We're a company that's dedicated to supporting our communities, our clients, and the environment in meaningful and sustainable ways. With a global scale and local presence, we're able to make a real difference in the lives of people around the world.

Benefits of Working with arenaflex

When you join arenaflex, you can expect a range of benefits that will make your career with us truly rewarding. These include:

• Paid Training: We invest in our employees' development and provide comprehensive training to help you succeed in your role.
• Competitive Wages: Our compensation packages are designed to recognize and reward your hard work and dedication.
• Full Benefits: Enjoy comprehensive benefits, including medical, dental, vision, 401k, and more.
• Paid Time Off: We believe in work-life balance, so you'll have plenty of time to relax and recharge.
• Employee Wellness and Engagement Programs: We're committed to your well-being and offer a range of programs to support your physical and mental health.

Teleperformance and You

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Bilingual Spanish/English Customer Expert, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping our employees achieve their full potential and reach new heights in their careers.

Work at Home Opportunity

This is a remote work opportunity, and we're looking for individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Responsibilities

As a Bilingual Spanish/English Customer Expert, your responsibilities will include:

• Fielding Customer Inquiries: Respond to customer inquiries by finding innovative ways to address their questions, issues, and concerns.
• Connecting with Customers: Engage with customers via phone, email, chat, and social media to resolve their questions or concerns.
• Calmly Resolving Issues: Attempt to resolve and de-escalate any issues that may arise.
• Escalating Interactions: Escalate interactions when necessary and appropriate.
• Responding to Requests: Respond to requests for assistance and/or possible processing payments.
• Tracking Call Information: Track all call-related information for auditing and reporting purposes.
• Providing Feedback: Provide feedback on call issues.
• Meeting Sales Objectives: Meet sales objectives as defined.

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that we do. To be considered for this role, you'll need:

• Bilingual Spanish/English: Fluency in both Spanish and English is required.
• Customer Service Experience: A minimum of 6 months of customer service experience is required.
• Age: You must be at least 18 years old.
• Typing Speed: You must be able to type at least 25 words per minute.
• High School Graduate or GED: A high school diploma or equivalent is required.
• Comfort with Desktop Computer System: You must be comfortable using a desktop computer system.
• Proven Communication Skills: Proven oral and written communication skills are essential.
• Call Center Experience: A minimum of 6 months of call center experience is preferred.
• Logical Problem-Solving Skills: You must have logical problem-solving skills.
• Availability: You must be available to work various shifts.
• Windows Operating System: You must be able to use Windows operating systems.
• Organization and Work Prioritization Skills: You must have strong organization and work prioritization skills.
• Sales Experience: A minimum of 6 months of sales experience is required.
• Independence: You must be able to work independently.
• Fast-Paced Environment: You must be able to work in a constantly changing and fast-paced environment.
• Composure and Objectivity: You must be able to stay composed and objective.
• Strong Listening Skills: Strong listening skills are essential.
• Superior Negotiating Skills: Superior negotiating skills are required.

Work from Home Requirements

To work from home, you'll need:

• Internet Connection Requirements: A minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps.
• ISP Requirements: Your ISP must have no packet loss and a ping under 50ms.
• Proof of Internet Speed: You'll need to provide proof of your internet speed.
• Clean and Quiet Workspace: You'll need a clean and quiet workspace.

Employment Type

This is a full-time employment opportunity.

Apply Now!

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team of Bilingual Spanish/English Customer Experts at arenaflex. Apply for this job