Experienced Customer Experience Agent (Overnight Shift) – Driving Exceptional User Experience in Ecommerce
At arenaflex, we're revolutionizing the world of ecommerce by combining community, shopping, and entertainment in a unique and engaging way. As the largest livestream shopping platform in North America and Europe, we're committed to delivering an exceptional user experience that sets us apart from the rest. Our team is passionate about innovation, and we're looking for like-minded individuals to join us on this exciting journey.
About arenaflex
arenaflex is a remote co-located team operating out of hubs in the US, UK, Ireland, Poland, and Germany. We're a fast-paced and dynamic organization that's constantly pushing the boundaries of what's possible in the world of live auctions. From fashion and beauty to electronics and collectibles, we have something for everyone. Our commitment to our values drives everything we do, and we're dedicated to building a workplace culture that's inclusive, supportive, and empowering.
The Role
As an Experienced Customer Experience Agent (Overnight Shift), you'll be a key member of our Customer Experience team, responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible, and if something goes wrong, you'll be the one to make it right.
Key Responsibilities:
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience for all users
- Resolve customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
- Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
- Work with other departments to troubleshoot, research, and resolve open questions
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
You
We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion for reaching the best possible outcome is essential. Here's what we're hoping to see in your background:
- Open to working an overnight shift from 10pm - 7:00am PST
- 2+ years of Support experience handling email and/or chat services
- Weekend availability required
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
- Obsession with customers / being customer-first / serving customers
- Proactive problem-solver and process-improver
- Knowledge of Collectibles is a plus
- Bachelor's degree or college experience preferred
- Previous start-up experience is a plus
Team Environment
As a member of our team, you'll be required to be within commuting distance of our Phoenix, AZ hub. We offer a collaborative and dynamic work environment that's perfect for individuals who thrive in a fast-paced setting.
Compensation and Benefits
For Full-Time (Hourly) US-based applicants, we offer a competitive hourly rate of $24.04/hour to $28.85/hour, plus benefits and equity. The hourly range may be inclusive of several levels, and the final hourly rate will be based on a number of factors, including level, relevant prior experience, skills, and expertise. Our benefits package includes:
- Flexible Time off Policy and holiday pay for working Company-wide Holidays
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance on both food and wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Apply Now
If you're a motivated and customer-focused individual who's passionate about delivering exceptional user experiences, we want to hear from you. Apply now to join our team and be a part of shaping the future of ecommerce at arenaflex. Apply Job! Apply for this job