Experienced Live Chat Specialist – Customer Support and Relationship Building
At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and enthusiastic Live Chat Specialist to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional online support to our clients' customers, helping them navigate our websites, and promoting our products and services. If you're a problem solver with a passion for delivering top-notch customer service, we want to hear from you.
About arenaflex
arenaflex is a dynamic and growing company that's committed to innovation and excellence. We're a team of passionate individuals who are dedicated to making a difference in the lives of our customers. Our company culture is built on the values of teamwork, empathy, and continuous learning, and we're always looking for talented individuals who share our vision.
Responsibilities
As a Live Chat Specialist at arenaflex, you'll be responsible for:
- Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluating customer interactions and elevating issues to the Online Chat Manager when appropriate
- Creating relationships with new customers to better understand and achieve their needs
- Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promoting interest in client products and services
- Consistently achieving established standards of the position
- Continually portraying and projecting a positive and professional image
- Providing administrative support to the customer service team
- May assist with overflow work and other duties as needed
Qualifications
To be successful in this role, you'll need:
- A strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
- PC keyboarding and internet experience needed
- Strong communication and interpersonal skills, including written and verbal
- An upbeat, positive attitude and professional demeanor
- Articulate and well-accustomed to a client-facing role
- Ability to compose professional emails (a plus)
- Proficient written and verbal communication skills in English
- Basic technical skills (able to navigate through smartphone and computer applications)
- An upbeat, positive, kind, and empathetic personality
Additional Information
As a Live Chat Specialist at arenaflex, you'll enjoy a range of benefits, including:
- Company equity program
- Medical, dental, life, and vision insurance
- Unlimited paid time off
- Paid family leave
- Short-term disability
- 401k plan
- Reimbursement for education and professional development
- Employee assistance program
Available Shifts and Compensation
We're flexible and offer a range of shifts to suit your needs. You'll be working from home, and we're available all days except Sundays and Saturdays. Compensation is $25.00 - $35.00/hour.
Why Join arenaflex?
At arenaflex, we're passionate about creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance, and we offer a range of benefits to help you achieve it. Whether you're looking for a new challenge, a chance to develop your skills, or simply a great place to work, we invite you to join our team.
How to Apply
If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we want to hear from you. Please apply through our website, and we'll be in touch soon.
Note
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