Experienced Insurance Customer Service Representative – Work from Home Opportunity at arenaflex

At arenaflex, we're dedicated to providing exceptional customer service and insurance solutions to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch support and guidance to our policyholders, helping them navigate their insurance needs and achieve peace of mind.

About arenaflex

arenaflex is a leading provider of insurance and membership services, committed to fostering a culture of inclusivity, diversity, and excellence. Our team is passionate about making a positive impact in the lives of our members and customers, and we're seeking like-minded individuals to join our dynamic and supportive work environment.

Key Responsibilities

As an Insurance Customer Service Representative, you'll be responsible for handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. Your key responsibilities will include:

• Contacting policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal
• Reviewing and updating policies to enhance retention and better meet the needs of the consumer
• Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Making recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
• Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilizing knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Providing quotes on endorsements as requested
• Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as a liaison for information exchange between customers and insurance companies
• Processing changes to policies within EPIC and submitting changes to specific companies, following up with the company to ensure change requests have been processed in a timely manner
• Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
• Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information

What We Can Offer You

As an arenaflex team member, you'll enjoy a range of benefits and perks, including:

• A competitive hourly rate, depending on experience and salary zone
• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including Paid Time Off (accruals begin on the first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free AAA Premier Battery Membership

What We Need from You

To succeed in this role, you'll need:

• A high school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

Work Environment and Culture

As a remote Insurance Customer Service Representative, you'll have the flexibility to work from home and enjoy a dynamic, supportive work environment that values diversity, equity, and inclusion. Our team is passionate about making a positive impact in the lives of our members and customers, and we're committed to fostering a culture of excellence, inclusivity, and respect.

How to Apply

If you're a motivated and customer-focused individual with a passion for insurance and a commitment to excellence, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to diversity, equity, and inclusion.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to attracting and retaining candidates with diverse backgrounds and experiences. We strive to create a welcoming and inclusive workplace that enables us to meet our goals and support our values while serving our members and customers.

Job Category

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