Remote Bilingual Customer Support
Bilingual Roadside Assistance Customer Support (English/Spanish) – Remote 1099 Company: 3D Enterprises LLC Role Overview 3D Enterprises LLC is hiring bilingual (English/Spanish) Customer Support Representatives to handle roadside assistance calls. This role focuses on helping customers in urgent situations by coordinating services such as towing, lockouts, jump-starts, and other emergency support. This is a fast-paced, high-responsibility role requiring clear communication, quick decision-making, and the ability to stay calm under pressure. Pay Starting at $15.00 per hour Performance-based incentives available
Key Responsibilities
- Handle inbound calls from customers needing roadside assistance
- Communicate fluently in English and Spanish
- Identify customer location and service needs quickly
- Dispatch appropriate service providers (towing, lockout, fuel delivery, etc.)
- Provide real-time updates and follow-ups to customers
- Coordinate with service providers to ensure timely assistance
- Accurately document all interactions and service details
- Transfer or escalate calls when necessary
Work Environment
- High call volume with urgent, real-time situations
- Customers may be stressed, stranded, or in emergency scenarios
- Requires fast thinking, multitasking, and strong attention to detail
- Strict workflows and service protocols must be followed
Requirements
- Fluent in English and Spanish (required)
- Strong communication and problem-solving skills
- Ability to stay calm under pressure and handle emergency situations
- Basic familiarity with maps/navigation tools (Google Maps, etc.)
- Windows 11 computer (fully updated)
- Hardwired internet connection (no Wi-Fi)
- USB noise-canceling headset
- Webcam required for training/certification
- Must pass background check and ID verification
Schedule Requirements
- Flexible availability required (including evenings/weekends)
- Must meet minimum weekly hour requirements
- Consistent schedule once active
Why Join 3D Enterprises LLC
- Independent 1099 contractor role
- Higher starting pay for bilingual agents
- Flexible scheduling
- Performance-based incentives
- Structured training and certification
- Opportunity for consistent weekly work
How to Apply
Apply on Indeed. If selected, you will receive an email with a link to schedule your Zoom onboarding and interview. Job Types: Full-time, Part-time Pay: $15.00 per hour Benefits:
- On-the-job training
- Professional development assistance
- Referral program
- Work from home
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