Experienced Full Stack Customer Service Agent – Automotive Dealer Support

Join arenaflex, a leading provider of innovative solutions, as a remote Customer Service Agent – Auto Dealer Support. This exciting opportunity is perfect for individuals who want to showcase their computer and problem-solving skills while providing exceptional service to automotive dealerships.

About arenaflex

arenaflex is a dynamic and forward-thinking company that delivers extraordinary experiences. Our mission is to lead with humility, embracing everyone, sweating the details, and making the impossible possible. We are committed to creating a caring and respectful work environment that values diversity and promotes inclusivity. As an equal opportunity employer, we provide reasonable accommodations for those with disabilities and strive to create a workplace where everyone can thrive.

The Role

As a remote Customer Service Agent – Auto Dealer Support, you will act as a resource for automotive dealerships needing help with orders they've placed. You will provide fantastic service over the phone, using your computer skills to research requests related to profile assistance, track vehicle shipments and vehicle orders, assist with car warranties, escalate critical orders, and offer timely and accurate solutions through inbound and outbound conversations.

Key Responsibilities

* Provide exceptional customer service over the phone, ensuring that every interaction is positive and upbeat

• Use computer skills to:

+ Research requests related to profile assistance + Track vehicle shipments and vehicle orders + Assist with car warranties + Escalate critical orders + Offer timely and accurate solutions through inbound and outbound conversations

• Utilize problem-solving skills to resolve customer issues and act as a consultant
• Maintain a solid work ethic, meeting deadlines and delivering high-quality results
• Develop excellent organizational and interpersonal skills, with a strong attention to detail

Skills for Success

* Computer, typing, and phone skills

• Ability to speak and type proficiently at the same time
• Problem-solving skills, with the ability to act as a consultant and resolve customer issues
• Solid work ethic, with the ability to meet deadlines
• Excellent organizational and interpersonal skills, with a strong attention to detail

Eligibility Requirements

* High school diploma or equivalent

• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers)
• Available to work during the hours below, with a reliable schedule and ability to stick to it
• Michigan resident
• High-speed internet access at home, connected via Ethernet or landline
• Secluded and distraction-free work environment

Schedule

* Training (requires 100% attendance): + First five weeks: instructor-led, 8 hours/day, between 8 a.m. and 5:30 p.m. Eastern time, Monday-Friday + Next four weeks: hands-on calls, between 8 a.m. and 8 p.m. Eastern time, Monday-Friday

• Work schedule:

+ Able to work shifts between 8 a.m. and 8 p.m. Eastern time, Monday-Friday + No weekends!

Nice to Have

* Degree in a relevant or related field

• Experience in the automotive industry

Remote Work Requirements

* Michigan resident

• High-speed internet access at home, connected via Ethernet or landline
• Secluded and distraction-free work environment

The Remote Experience

At arenaflex, we understand the importance of work-life balance and flexibility. Our remote work environment allows you to work from the comfort of your own home, with the freedom to create your own schedule and work environment. Check out our video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

Why Join Our arenaflex Family

The value of your employment at arenaflex is more than your paycheck. It's the combination of competitive pay, health benefits, and other benefits we provide – your total compensation package. At arenaflex, we care about your well-being and offer a range of benefits to support your physical and mental health.

Health & Wellness Benefits

* Medical and prescription coverage, including free annual physicals

• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

* 401(k) with match

• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier

* Teladoc: Free online access to doctors 24/7

• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial, and estate guidance (will) services

Apply Now

If you're passionate about delivering exceptional customer service and want to join a dynamic and forward-thinking company, apply now to become a remote Customer Service Agent – Auto Dealer Support at arenaflex. Don't miss this opportunity to showcase your skills and join our arenaflex family. Apply Job! Apply for this job